Approx. 3 months ago, I ordered a 7-day trial of a bottle of colon cleanser. I was told all I had to pay was the shipping and handling. If I did not want monthly automatic shipments, I needed to cancel within 30 days which I did. That was 2-1/2 months ago that I CANCELLED. I just received a notice from my bank that this SAME company charged me $89.82 on my account! When I FINALLY got in touch with someone there, "they assured me that the account would be credited in 5 business days". That was 2 weeks ago! I am still waiting for my account to be credited. I called and called today and NO ONE would pick up the telephone; all I received was a recording! This company is a rip-off! They say it's a "free trial" and once you give out your credit card number, YOU ARE DOOMED!

ordered 14 day trial, billed 89.00 + 2.69 sent e-mail to cancel them shipping products, cc company cant stop them from sending and billing my cc for more product. i was sent one on 9/29 & 10/13 and billed same as above for each.

Product is not a diet supplement --does nothing! Recieved a shipment --was charged $89.00 called to cancel and return for a refund and was told they DO NOT give refunds because (small print) I agreed to purchase. Anyone out there don't be fooled by the "FREE TRIAL" no such thing! The customer Service Department is not helpful at all that is if you can even get through without be disconnected. Don't be fooled if it sounds to good to be true remember IT IS!

Did not know (nor see) that the free trial had an automatic order attached to the "deal." Can not reach them by phone (either "all agents busy" or we are closed and it's between their normal business hours of 9:00 to 5:00 -- is that Central Time or UK Time?) nor via email.

I have experienced no benefits on this product and don't want to pay $90 for more of it. How do I cancel my order? Call the Attorney General's Office?

Thank you!

NUMBER FOUR

Health Aid, RezXtra from Canadian-Based MedsXtra, a Bitter Pill

St. Louis BBB, Aug. 27, 2009 - A Canadian health supplement business that uses a St. Louis County company to distribute its “fountain of youth” pills across the U. S. is under fire from angry customers who say they are being charged for products they don’t want. The BBB urges that customers be cautious when dealing with RezXtra, the Toronto-based MedsXtra which offers the pill, and a related British company called Net Natural Ltd.

The RezXtra Web site describes the product as “America’s No. 1 Anti-Aging Pill!” and promises to help “shed pounds of unwanted weight, ” “improves your stamina” and “can save you from a host of debilitating old age diseases.” Customers interviewed by the BBB said they noticed no health benefits from the pills. The company says the pills contain Resveratrol, an anti-oxidant found in red wine.

The BBB said customers have cited numerous problems with a “free trial offer” for RezXtra, including misleading marketing, inflated advertising claims about the health benefits of the pills and an inability to cancel orders. Some said they continue to be charged for bottles of the pills, despite canceling their orders. One consumer said she tried to phone a company representative to cancel an order, but instead spent four hours on hold listening to recorded music. Another said she called 15 times, but was never able to reach anyone.

THE CATCH: Unless an order is canceled within 14 days, the customer is billed for the full value of the bottle (about $86) and enrolled in a monthly program with a similar monthly charge automatically charged to the customer’s credit account.

While some complainants said they failed to carefully read the terms of the free offer, others say they read everything carefully. The problem, they said, was difficulty canceling their orders within the prescribed time frame.

The BBB offers the following advice for consumers considering buying products online:

• Be cautious of free offers. Companies cannot stay in business by giving away products at no cost. Usually, free offers are followed by an open-ended enrollment in a program that will automatically bill your account. Make sure you read all offers completely and carefully and, if you have any concerns, do not do business with the company.

• Pay with a credit card whenever possible. If there is a significant problem with your order, you can often challenge the charge.

• Check products with the U. S. Food and Drug Administration.

• Research any company carefully before doing business with it. Check out reliability reports with the BBB by going online at www.bbb.org