Rheem Technical Service told us we needed new thermostat (still under warranty), and that parts would be shipped overnight even though Memorial Day weekend; and we were told we could install it easily ourselves, and that technicians were available by phone to guide us through the installation. Not the case.

We received the parts 7 days later despite numerous calls and promises.

We could not install it easily ourselves--in fact written material cautioned NOT to attempt replacement--needed a qualified service specialist. Even our experienced plumber refused to tackle the replacement! Oh yes, there was no technician available by phone on weekends or nights.

When I asked Rheem technician how I could possibly replace the device myself when a certified plumber refused the job and asked the tech to 'walk me through' the repair--he hung up on me. (Yes I was terse and sarcastic in tone, but I was polite and not belligerent!)

We were told by Rheem that the labor cost would be between $60-$100 and was not covered under warranty; however only service specialist in Capital District, New York said cost is $175.

I hope the repair goes smoothly this morning. I'll let you know if it doesn't.

rheem hot water heater, 3 months old.

main burner lightes o'k, but flame then turns yellowish and folds back into the center of the burner. The vents are clear, the exaust

is clear (3 inch on a 40 gal.) and plenty of fresh air. This did this right after the install.

Dennis