Sent order in April they placed the order April 14, 2010. on June 4th I called and they said everything was in stock they wouls send e-mail to the Minnisota store where it is to be shipped from. On June 9th still nothing and they did not know why this was not processed everything is in stock that I ordered. On June 16th I talked with Jessie (ext) 720 . He said that this should have been shipped along time ago that everything was in stock and he would send them another e-mail notice. June 23rd nothing sending another notice by email. June 29th taked to Carolyn cannot ship until they have all the product. June 30th taked with Victoria she gave me the number to the Minnisota office (507-334-1623) I taked with Betty there and they have not recieved my order nothing in the file. I called back to the main branch and they said Betty put the order in on the computor. When they answered they were upset that I called the Minnisota office and asked how I got that number. I told them that I wanted the product I paid for or else refund my money. They said they could not refund any money it was against company policy. That if they could not send my order now that it would have to wait until spring next year 2011.