I ordered plants from this nursery. Once they arrived, half were dead and the other half died within a few days. I called the nursery and they told me I could get replacements so I returned the original shipping label and three weeks later received MORE DEAD PLANTS. I called, got them to send more replacements and received my third shipment of DEAD PLANTS. I wrote and requested a full refund, and they sent me a credit with their store. I called their customer service center and they said that since the problem was not resolved within 14 days - eventhough I had responded initially within 14 days - they were not required to provide a full refund. Obviously, I have no interest in doing business with this retailer since all they do is send dead plants. Beware - they will take your money and not give you anything (alive) in return!