I had my black 2003 BMW 5 series vandalized on Halloween of 2009, it was keyed all over the body and spray painted as well. I contacted the insurance and they recommended Richeys i got estimate and got the car for a fix right away.

After couple days i got a phone call to pick up my car. I got to the lot and had a look around my car and i saw my 530i trunk emblem was almost falling off like if they tore it out and then put it back and dint buy a new one. So i complained about that and they said they couldn't find another carbon fiber emblem so i requested a regular black one, and i drove off the lot. That evening i drove to Seattle and i was confused why on passenger side my window looks like if i get a glare, well i found out later that its clear coat on my tint also i saw my rear window tint was scratched as well! so i went back to the shop and they got the 2 windows re-tinted.

Well my 2 windows being re-tint it the PURPLE color!!! and my previous was charcoal and i like the charcoal color more then the purple so i went back to the shop again!!! THE 4TH TIME!!! and they just gave me a $100 check with no emblem and scratched up back door cover and my trunk inside was scratched up without any fasteners tabs so i spend another $300 out of my pocket and fixed them my self.

And yes i contacted the insurance but they told me always to go back to the shop and later i got sick of it so i stopped.

If insurance recommends me to go their again I WONT!!! i like my car getting done the first time right then going back and forth 5 times and getting your car more worse condition then were it should be...