Bought my first new home in Loretto Bay, Bella Lago, Henderson, Nevada. I have occupied my home for 3 1/2 months & the problems continue. Nightmare!!

found out after buying my new home that, all my neighbors had landscaping included with the purchase. Now I find out, that on the new street under construction this is also included. I will be fined monthly for not doing mine! I'm a cancer pt & I am upside down in medical bills & was astonished that my home is 1 of 4 Not offered this. Then I find out that the neighborhood, which is new, will not be finished due to "low sales!" I only bought here because I assumed my son would have some neighbors with kids to play with. Now, my neighborhood is half desert & I'm paying HOA fees to keep up the grounds that dont exist

There are approximately 24 homes in the community built by Richmond American & approximately 140 dirt lots. If I would have known there was a possibility of them not completing the neighborhood, I never would have purchased this house.

I have had so many builder & "design center" issues that I have missed multiple days of work waiting for the(8-12 & 12-5) workers to come see, estimate & replace items, that I could have made a mortgage payment.

I'm so unhappy & upset that I struggled through my illness to be able to purchase this home for my son & myself, only to find that I was cheated out of my yard, out of neighbors & out of a community.

We regret building with RAH. This company supplies each house with the CHEAPEST of everything. The garage doors, all fixtures, electrical sockets are RARE, personal requests to change something because you realize how crappy their stuff is creates a HUGE problem. Everything is a NO!...then they try to sweet talk you to accept it and be happy. Everything that comes STANDARD is SO CHEAP. We cant even find the crap they supplied anywhere...its SO cheap. We have a huge garage with only 1 electrical outlet. They left the wires to the garage doors hanging out. Its just frustrating to see that RAH does not want to be known for quality as a standard!
We bought for the floor plan but now have TONS of work to do to make our house feel like it has some quality.

We gave a $500 deposit to Richmond American Homes to start the qualification process on a Spec home they were trying to sale. We really wanted the home, but after having 3 different mortgage brokers through Richmond American try to qualify us we proved to be unqualified. I received a certified letter from them telling me that I didn't follow the purchase contract and therefore wouldn't get my $500 back (even though the contract states I will if I didn't qualify). Both the Sales rep and the Sales Manager of the Utah office have yet to return my call in response to this nasty deed.

I just want to forewarn any contractors considering working for Richmond American Homes. They play games with their billing paperwork, frequently taking months to resolve simple issues. Then suddenly you're time's up for collecting any money they owe for this, that, and the other - and you have to write that off, because they owe you thousands more, and what's a couple of thousand compared to tens of thousands?

They backcharge you without cause, because they have to backcharge somebody to justify that line item. Their house packages are frequently wrong, and require on-site orders and adjustments, which only prolongs what should be a seamless operation - particularly given the size and scope of this builder. And too often it's not the companies who's owners golf with the big shots at RAH which get backcharges, but the little guys who just have to suck it up if they want to keep working.

They'll try to strong-arm you into doing things without getting paid for them, not on site, but just with paperwork. Too often their employees are far less educated about the actual job sites than they are about the forms and reports required in the office. Trying to explain to an office geek why you should get paid for that extra work is like pulling teeth.

And then the next thing you know they owe you over $100,000, or $500,000, and they want a discount, a break on work you've already done. Once again, you're in the position of having to take what you can get, or file suit and lose the work. In short, they are a powerful employer in the construction business, but poor financial ethics proliferate this company, making it a dangerous proposition to work for them unless you have legal counsel on retainer.

Of course, all the savings they're able to achieve by ripping off the honest working men who are building these homes they sell are paid out in multi-million dollar 'Production Bonuses' to the CEO and President and their families...