BUYER BEWARE! Do not use Ridesafely.com

On 4/15/11 I purchased a vehicle from Ridesafely.com that was not as advertised and I'm asking for a full refund due to the following.

1. Vehicle was not disclosed as non-running.
2. Vehicle was listed in a 3rd party non-running vehicles exclusive auction, also not disclosed.
3. Ridesafely staff rebuffed my attempts to check and confirm information on the vehicle during several conversations while having information stating otherwise.
1. When I asked staff implied I could drive the vehicle home today.
2. Would not provide vehicle's location, phone number for vehicle location, address for vehicle location, or name of real vehicle auction company preventing me from confirming cars stated condition.
5. At 1:18pm ridesafely sent an email entitled “RIDESAFELY : Vehicle ready for pickup”. No mention that DMV paperwork or a dealer plate was necessary.
6. Additional damage not stated on vehicle information. Including electrical and interior damage.
7. I found out after the fact that “Start Code: WON'T START” was listed on iaai.coms site for this vehicle where ridesafely takes information for it's own site but, chose not to include this fact.

In addition iaai staff informed me ridesafely was using and altering their copyrighted images without permission. Including the image attached.

Do not put the title of this vehicle (Inv. #XXXXXX) under my name. I'm asking for a complete refund including any broker or transfer fees since this vehicle was not as stated. Branch Manager XXXX XXXXX of iaai.com said he would agree to store the car on their lot for free until this matter is resolved on your behalf. He also offered to re-list the vehicle for ridesafely at no charge to help recoup any loss if any. Please, this was my life savings. This was to be my car to get me from work to home and back. Had I known what you knew, car doesn't ran and was listed in a non-working car auction by a 3rd party, I would not have bid on this vehicle. I was prevented from contacting the actual seller iaai.com until all paperwork and funding was completed preventing me from confirming important facts on this vehicle. I will not be using your website or services again. You may contact XXXX XXXXX at XXX-XXX-XXXX.

Please contact me so we can get this resolved quickly.

I recently purchased a vehicle for the first time online from ridesafely. I did not realized what a scam they are. I bought a 2009 BMW 328i with 2253 miles for $18, 000. The car looked perfect on the picture with minimal dent to the left door. It stated previous repair/savalged. When I received the vehicle I was shock to see that it not only had a front collision but all they did was place a new bumper in the front of the vehicle and never replace any of the damage parts. The car had front xenon lights one side and non xenon lights on the other which on the picture they had a closeup of the xenon light. It has a radiator that was broken and not even hooked up to any hose or belong to that vehicle. The frame was never align or repair. The car had no airbags but they did put a steering vehicle cover making it look like they replaced it. All they did was to make sure the picture looked great but absolutely no repair or replacement was done to the vehicle. I got robbed. I have taken it to three different repair shops and they stated 10K, $12K and the dealership as for $20K to repair the damages. If someone could help me sue I would be greatly appreciated.

can't get logged into their information to get regestard have tried every e-mail and name and nothing works want to know what im doing wrong

Ride Safely sells vehicles by auction on line and claims you are buying directly from the insurance auction. They refuse to disclose the Vehicle Identification Number or who or what you are bidding against or even verify the mileage. They also tell you they cannot get you a damage report so at least you know what you are dealing with. At the last second they will call you up and try to extract more money as if to show you how hard they are working for you but you still do not know who is bidding against you.
In my case I purchased a salvage Toyota Prius that they claimed was repairable and it is not. By the way I have done this type of transaction before so I do have prior experience and knowledge about this process and business. My previous deals were all successful and the vehicles are safely on the road.
This situation was unacceptable because the vehicle is not repairable. The treatment I received from this company was they were always right and I did not know anything. If they could extract another dollar they did. If you would like an exercise in frustration and bureacracy this is a good company to deal with.