I took my vehicle into toyota on october 31, 2009 for servicing. Since they were going to have my vehicle for several hours they told me that they would pay for a rental vehicle from the hertz dealership on site so I could run my errands while they were working on my vehicle. I only had the vehicle for 3 hours and retuned it in the condition that it was rented. In november hertz charged my credit card 352.00. I have called toyota and hertz several times a month since then and keep getting the run around from both. I have it in writing that it was their mistake...yet...they still havent refunded my money. If you do go there for service...DO NOT GIVE HERTZ YOUR CREDIT CARD 'JUST INCASE'...they think it is funny...they say it happens all of the time..it is not funny!!! Who in this economy can afford to go for 5 months with a fraudulent charge on their credit card?! buyer beware!!!