To: RIM,

I am facing this problem for a few month my mobile no. is 09313186310 in delhi. We r submited my address and photo proof many time in ur reliance web but all time he says lost my paper or misplace my document, in three months my mobile service is not working. we submit 4 time my document within 15 days but the problem is same. I also loss 3 months validity period in this time.

We started my other no. in hutch that is 09873211174 after disconnect my reliance service. Ur customer support service is helpless for me.

We have 5 rim connections in our family. One of mine post paid cell is being locked in EMERGENCY MODE. We had gone to Rel.Webworld shop, they have suggested us that you have to change the SIM card and for that you have to pay Rs.99. We have agreed for it, but than they told that we do no have new SIM cards now.

We are continuously going to Webworld shop from last 20 days but they are just telling us that new cards will come tomorrow... etc. But there is lots of RIM cards in local retail agents shop. They are charging us Rs. 400 - 500 without bill of RIM.

We are not yet getting any proper response and the Bill cycle is going on. We are not satisfied with this replies from Rel shops. From my service sector group I had come to know that the Main officers of your shop sold this cards to this agents in gray market and collect huge amount, so these Reliance shop does not have the Sim cards.

Do let me know what to do now. If we have Web world shop in our city area why should we pay more to local agents without bill? Please give me reply for this problem soon. We are getting so rude answers from your shop that we have now decided to cancel all our RIM mobiles.