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Barley24
June 27, 2011
Horrible Service
So far, RING CENTRAL, appears to be nothing more than online crooks! My name is Matt Roth. At the beginning of May I tried to port my 800-990-1108 business phone number to Ring Central. My contact with Ring Central started on May 9, 2011. I have all the e-mails and documents that I am gong to try and upload. Mario Francisco and Ring Central charged my credit card and then MARIO FRANCISCO DID NOT RESPOND TO 5 E-MAILS OF MINE IN A ROW. Now, the date is June 27, 2011 and my account has still not been set up. However, my credit card has been charged. Why has Mario Francisco not responded to my last 5 emails? The dates on the e-mails sent were 5/9/11, 5/11/11, 5/15/11, 5/20/11 and 5/31/11. I just called ring central today, 6/27/11 and spoke with a "Ron". When I asked for their manager, I was told that I could speak with him, but as soon as I said why I needed to speak with him, I was told he will be in a meeting for an indefinite amount of time. The manager at Ring Central is RANDALL BALAGWIS. For the year 2011, this kind of custoemr service by an internet company is nothing short of outrageous, especially considering the fact that I am a new customer! To simplify, RING CENTRAL DOES BAD BUSINESS AND DOES NOT FOLLOW THROUGH WITH THEIR BASE OF CUSTOMERS!
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ben.landser
May 28, 2010
Don't waste your money
I use a lot of phone and fax services in my work and I'm always looking for great deals.
Ring Central appeared to have good rates for phone and fax services so I was thrilled to try this service. What a dud that was! I think this is the WORSE service I have deal with in the past 10 years. Truly atrocious. When we tried to use the fax features in our office, it was so poorly developed it takes you hours to send only a few hundred faxes to our clients. They must have outsourced the creation of the website abroad, because it truly is such poor workmanship with no common sense at all. The technical errors are endless and you spend more time offering support and suggestions to the company than even the full day of wasted time on using their features. And the site does not follow Federal Trade Commisson regulations either and have no opt-outs so you have to handle this manually which is another half day of work.
Customer support is so frustrating with this company and it takes 5-6 or more one hour phone conversations with the company's support before they understand how to resolve issues.
This company is extremely unprofessional.
Save yourself the headaches and costs of losing work time dealing with Ring Central! Truly one of the worse companies around!
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