Ritz Camera
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Category: Services
Contact Information 920 Freeport Avenue, Pittsburgh, Pennsylvania, United States
ritzcamera.com
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Ritz Camera Reviews
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jfulneo
December 15, 2010
Customer Service
Have done business with Ritz Camera online for quite some time and always had prompt service. This time my order has no tracking information after 8 business days. Called the customer service number 1877690-0099 and continually get hung up on before getting to a rep. Tried their "Online Chat", sent me to some guy names Gary Joseph who gave me the standard "Hi Joyce Fuller, welcome to Ritz Camera live chat"...and then nothing, sent several "Hello?" "Are you there" messages after 7 minutes still nothing. Tried again and got "your session has ended". I will not be doing business with Ritz Camera online again. Poor customer service is not acceptable in today's world.
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Gregg Blevins Military Member
December 12, 2010
Ordering lies
I am a us military member and i was so excited to order my new GPS for my motorcycle at a great price (order #2687104 and # 1110556) The web site said it was "In Stock" so after i ordered it i recieved a email saying there was a pronlem with my order and asked me to please call to correct the matter and thats what i did . I was still excited about my order becouse the email only listed 3 possable problems which i new i could fix over the phone. So i called tslked to a man with thick accent and thus is when my excitment was shattered. After giving him my information then put in hold for 5 min the man comes back on the phone and says ".Sorry the company has discontinued this item? Bam ! I voudnt believe it whst a major disspointment. You would think you would not offer it and also list it as "IN Stock" if it wasnt available . To make thinks twice as bad i ordered it agsin from anither so cslled company called boaters world and it turns out you guys are all the same companyWow how stupid and disapointed am i! Extremly!! So this is what im going to do tommorow Monday Dec 13 2010 im going to contact the military exchange and ask them to shut you guys down from there web site. Im also going to post as many hate maiks on every forum i csn find about ritz camera scam. I am also going to send the president of rirz camera a certified letter explsing why you shoudnt treat the us military like this getting peoples hopes up and dlsming the door in there face. My contact email is [email protected] If you would like to correct this issue but i really hsve doughts that a giant company like Ritz gives a shit about obe us military customer thanks Merry Christmas.
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Stan McGraw
November 2, 2010
Enlargement
Yesterday I took a 35mm filmstrip to Ritz Camera for a Photographic enlargement. Today when I picked up the enlargement i was totally shocked to find a Digitally enlarged photo, printed by an inkjet printer on "photo quality paper". And it was a horrible quality print at that.
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mbhayes
February 20, 2010
Terrible
I stopped in the Ritz Camera store in the Charleston Town Center to look at several cameras. I usually buy my equipment online because I don't really need to much help in the way of finding what I need (or want) and am an educated buyer. But, I was looking for a camera for my wife that wasn't so high end. I couldn't decide between two cameras and she was not with me to make the decision so I bought both cameras because the one she didn't want I was going to return and use it a store credit to purchase a higher end hybrid camera for myself.
I went home and let my wife choose which one she preferred and then went to take the other one back. When I tried to take the camera back they said they would need to charge me a re-stocking fee because there was a scratch on the screen. I knew this couldn't be the case because the camera was only taken out of the box once at home looked at and immediately returned to the box. I couldn't even see the the scratch that they were complaining of but if it did exist it existed at the time I bought the camera. When I heard about the re-stocking fee instead of using the credit as store credit I just got my money back to purchase the camera elsewhere.
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Mikey2323
February 4, 2010
Terrable Service
!!! Consumer Beware !!!
Bought a band pass box on december 22 from ebay. It was supposed to be shipped as soon as the payment was made. One week later I checked to see why I have not received my product. When checking there website with my order number it stated it has not been shipped yet. I deceided to talk to a rep to try to figure out what happened. After talking to the rep I figured out nothing at all they told me it was being shipped from a warehouse and they had no shipping information or estimated date. This went on for two months. The customer service was compleatly useless and I will never buy another product from this company.
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manuel.v2009
November 3, 2009
BAD BAD SERVICE
I ordered a clearance cell phone on 10/31/09. They charged my paypal account for the item. Then they said that the shipping information was not correct. Then they said that my credit card number was incorrect. I finally cancelled the order and tried to place it without any "live operator assistance". The order went through. I then received a phone saying that my card information was incorrect.
Ritz Camera uses foriegn workers to answer their calls. They do not speak english well and they refuse to get a supervisor on the phone. Always an excuse. I will never order another item from this company. Who knows if Ill ever receive this phone.
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BMarp
March 5, 2009
Bad Business Practice
3.5 weeks ago, gave them 75.00 to splice broker reel of tape. Was promised it would be ready in two weeks. Called after second week, was told another three weeks; they said they outsource it, but cannot track it. Asked why...where did it go, Lindsay told me that they were not sure. Found out she was the manager. How would she not know? She said she would call. She contacted me last week and said that it is a "rush". I explained that it was for my daughters birthday..four days from today. It is the only pictures of when she was young; she is in her thirties. I wasn't hearing back, called yesterday and it was suggested by another store that I call the District Manager. Left Debbie Smith message, didn't hear back. Got a call from Lindsay last night, that they refuse to splice it. Told me they couldn't do it. Now...we are nearly four weeks, and was given baloney all along. Going to get my money back. Company in bankrupcy. Don't have any sense of customer service. Can't find anyone responsible enought to fix the problem. Owner is David Ritz and no where to be found. They laugh when you ask where he is. JOKE.
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Melissa
February 25, 2009
Awful quality product
I bought a new Canon digital camera on the 'net from Ritz Camera, on December 5, 2006 for our son. When he opened it Christmas morning, it would not turn on. We tried everything! I have two digital cameras myself and we did everything I know, plus everything in the 'trouble-shooting' section of the manual. It simply does not work.
I called Ritz Camera at the number they have on the website to ask if I could return the camera to my local Ritz Camera store. I was told: (1) not only could I NOT return it to a store (since 'the Ritz Camera on the internet is not connected to the stores', but (2) I could not return it at all since they have a policy to accept returns of digital cameras only for ten days after purchase.
I explained that this was a Christmas gift and naturally had not been opened until Christmas! So sorry, the young man replied.
So I went back to the 'net and looked up their return policy, and it is as the guy said it was. But first of all, they should tell you that, since 10 days is an uncommonly short period for a return, especially if it must by by mail/delivery service. Second, most businesses expand their return period to account for Christmas gifts. Third, the claim that they are not connected with the stores ('a different business, ma'am'), why do they have the 'store locator' function on their website, which leads you to your local Ritz Camera store.
I wish to return this non-functioning camera and receive a refund on my credit card. No one should be required to keep a new item that does not work.
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Fred
January 7, 2009
Scam
I placed an order for a Nikon D90 Kit on the RitzCamera.com site to take advantage of a 10% off offer when paying with Paypal. I placed the order and completed the payment with Paypal. I received a confirmation email from Paypal indicating the payment had been made and it listed the proper amount reflecting the 10% discount. I then received a confirmation email from RitzCamera.com but it listed the full amount without the 10% discount. I figured that just may be the way their system works so I did not question the amount.
A few days later I tried to check the order status on the Ritz Camera website using the order number that I had received in the confirmation email. The website did not recognize the order number. I used the online chat to customer service to see if there was a problem with the order. I was assured that the order was processing and it would ship "soon".
Today I received a call from Ritz Camera telling me that there was a problem with my order. They told me that Paypal had denied my payment and that I could complete the order using another form of payment. I told them that I did not want to do this since I made the order to take advantage of the 10% discount. The caller told me that there was no discount on my order and that I needed to make a payment of the full amount using another method if I wanted the order to ship. The 10% Paypal discount ended on Jan 1.
I insisted that the order was made before the end of Dec 31 and I had a printed confirmation screen that indicated the discounted amount. They would not budge, insisting that I had to pay the full amount. I told them to forget about it and cancel the order.
I am not sure if this problem is the result of incompetence or unethical behavior on the part of Ritz Camera but it does not matter. I do not want to deal with them again in either case. I am still working with Paypal to find out if they actually sent money to Ritz Camera. The transaction is still listed in my account at Paypal.
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Galina
December 9, 2008
Horrible/Misleading Service
First of all their ad indicated that all of their stores were opening at 6 am. The Uptowne Store was not open at 8 and when the clerk arrived she locked the door and would not answer it. I called another store and they told me they had what I wanted. I drove there, they didn't but ordered it for me 2 hours they called me and told me they were not authorized to order it for me. They sent me to another store. They didn't have it. I then called another store. They said they had it. I drove there. They filled out paperwork and then informed me I wasn't qualified for the phone. No one at any of the other stores told me this would ever be an issue. They all knew I had a phone because I had given them my previous phone number and SS #. They would not do anything to waive requirements or make exceptions. I spent about 7 hours on this process. I don't beleive they ever intended to sell me the phone.
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