Pankaj Narula,
Executive officer (Service),
MARUTI SUZUKI INDIA LIMITED,
PALAM GURGAON ROAD,
GURGAON-122 015,
HARYANA.

Sir/madam,
I have purchased a RITZ - LDI car (KL 39B 4876; CN:115407; EN:1252853) from Popular vehicles Vytila, cochin, Kerala on 07-11-09. At the time of purchase, to my surprise, I found that two front tyres were relatively old. Those tyres might have either plied at least 500 kms by that time or might have been replaced by older ones. When I complained, they exchanged the tyres with the tyres of another car. I felt pity for the hapless customer of that car, if he unnoticed it.
After the first service, a grease-like black paint was seen on the left rear door. I told them to remove it, which they rubbed it out. But the gloss at that place had lost, like a scar. Not only that, they charged Rs 750/- for the first service (Rs 500/- elsewhere).
Very recently, 5 days before, while washing the car, I found a patch work ( very evident on close look, but deceptive) on the side -bottom panel, just infront of the right rear tyre. So I called Mr. Lijo, the officer in charge of the selling of my old car and purchase of the RITZ, and told him to look into the matter. He assured me to come, but never turned up. I committed no accident and I presume that it had occurred during the pre-purchase period and the Agencies might have kept it secret.
With utmost disgust that I complaint it to you, since I never expected such a distrustful act from their side. The services of the Popular Vehicles is abysmally poor, that nobody dares to go there again. I myself restrained some of my colleagues not to buy car from there. By brother himself, canceled the booking of RITZ VDI, at Popular and purchased the same from Indus motors ( Lijo knows it - He is after all a nice guy). I request expedient action so that my grievance, to some extent will be resolved.

Awaiting your speedy action,

With warm regards


Dr. P.I.Kuriakose,
Lecturer Selection grade,
St.peter's college,
Kolenchery, Kerala.

Palathinkal House,
Thiruvankulam-682305