Sunwing Complaint
My family and I went on vacation to Riu Emerald Bay on our last day, when we were going home we were very disappointed with the service that was provided. We are six of us, there were alot of empty seats, and my husband was not allowed on the same bus as us. I couldn't understand why we were separated into two different buses. I tried to see if my luggages were on the bus but the hotel management told me I couldn't get off the bus, and I was assured that all the luggages were on the bus. The bus that I was on with my kids, made 3 different stops, we were circling around and around. This bus was supposed to go straight to the airport. It took our bus 2 hours to get the airport. My husband left half an hour later then us and he arrived way before us. My husband was very worried because not only was he there before us but he waited 45 minutes, during which he got scared that something had happened to us. This is very unprofessional and upsetting. What kind of service is this, this is supposed to be a 5 star hotel, I should be receiving 5 star treatment, not 2 star treatment. Finally, at the airport we realized that the hotel forgot one of our luggages . The Sunwing respersenative told my daughter that she had placed her luggage in a different room in the hotel which was a lie, all of our luggages were in the same place together. Not only was my daughter hysterical about her missing luggage we do not appreciate being lied to when I saw the bags myself and they were all together. While I was on the bus I specfically asked if I could go check to see if our luggage was on the bus, not they refused to let me or my son off the bus to go check. My daughter had to go buy stuff that she needed because everything was in her luggage, and we were told that it would be 2 week before it would be sent to toronto airport. My daughter had to go back to the doctors to get the medication that was in her luggage, she had to miss work to do so. She also had to go buy some new clothes because the clothes she needed were in her luggage. All in all we were very upset at all the situations that had happened. To top this off my daughter cut her leg on the chair in the airplane Sunwing airplane. Picture will be attached to show you the cut that she got. I strongly suggest that someone call me back or write to me regarding my mishap. I am not happy for what has happened to us.