Jan 21st 2010 > 2 weeks

We decided on the riu meringue as, being 5 star hotel looked safe and reliable. (This gave our parents a peace at mind) Taking the last 24 hours out of the equation - it was the best hotel Ive ever been to. The last night of our stay we booked a taxi at around 1 am to go to a different hotel complex to go to the club and say goodbye to friends. we got back around 5 and went straight to sleep not noticing anything different. We awoke to find both our mobiles, both IPOD, my camera, my friends £90 ipod speakers, 100 US dollars, my passport and my drivers license all gone from our bags...

when reported to reception we were told to leave the hotel before 12pm or they would charge us another night, the man was laughing at me when i was trying to reason with him and made me pay him $3 per to call my mum to ask her to find out my passport number so i could actually get an emergency passport. Seeing as something like this had just happened in his hotel and that i only had $200 dollars left to pay for a passport and for me and my friend to leave the country. i thought this was disgraceful.

I had to pay for an emergency passport and for both me and my friend to leave the country as all her money had been stolen.. The hotel staff at the front desk NEW we were traveling along with no parents, the NEW we had to leave the next day or miss our flight, They had access to a room key and they new that all our stuff would have been packed in our bags.. NOT in the safe as we were leaving early the next day. They said it was our liability and we didn't even get a 'were sorry' or an offer for any kind of compensation. And now the insurance company wont even pay up.

I feel like this happened because we were young and vulnerable and too trusting, nothing was done because they know they could get away with doing noting.