I've experienced a total nightmare with the RIU Santa Fe. I booked my wedding with them. I"ve never been treated so poorly by anyone in the travel business as I did by RIU staff. They just kept telling me they didn't need anything else then would email me a couple weeks later and tell me they continue to request the same information and I don't respond. They constantly threatened to cancel my wedding if I didn't send them the info, regardless of the fact that I sent them their emails telling me they didn't need anything else. The only reason I didn't cancel things sooner was due to family coming who didn't purchase travel insurance. Hurricane Jimena hit and really complicated things. I was told by their wedding coordinator, Nelly, if we can't be there by Wed we can't get married. Well, flights weren't available to get us there on Wed so the trip got cancelled. She told us this was the legal requirement. On Thurs we got an email from her saying if we got there on Friday they would marry us legally. Now, according to her the law was 4 days, not 24 hours. I am not sure if she has the power to change a law or just use them as guidelines. Of the 11 family members going, 7 lost some of their money because they were told we couldn't get married there, so they cancelled. While trying to work things out I was told by Andres and I quote "this is not my problem, it is yours." I asked to speak to his supervisor and he told me he didn't have one. Then he proceeded to hang up on me. I am still in utter shock about how we were treated. And no, the day was ruined and we didn't get married there. We picked that day specifically, in tribute to my father who passed on (it was an important day for him) and were not able to get married. My heart is still broken over this and RIU is not offering any type of resolution. You will get nothing but heartache with this company.