I was originally quoted $85/hr for 2 movers with no travel charges. The move was scheduled for Saturday at 9am. They arrived 1/2 hour early with 3 guys, not 2. They loaded very quickly, 30mins, but with very little regard for the things they were moving. I witnessed one of my stools bashing into the top of the door frame. I was extremely glad I had wrapped most of the furniture and extra wrapped my dishes.

We arrived at the house before they did and proceeded to wait over 30mins for the truck to arrive. When they did arrive they said "We stopped for a break, hope you don't mind, it's 4 hours minimum on Saturdays anyway". I was not aware of the 4 hour minimum and in fact, had been told the more organized I was the faster the move would go and the less it would cost.

They moved everything into the house nearly as fast as they had unloaded it from our apartment. They did move most of the boxes to the rooms they were labeled to go into and moved all the furniture to the correct rooms. Then they cracked open some beers.

We were then presented with a bill for $457.80, they had worked for 2 hours, not including their 30-45min break. The cost per hour had risen to $109 for the 3rd man, plus an hour of travel time. We should have paid $178.5 (2 hours @ $85 + 5% GST), instead we paid $279.30 more.

I would not recommend this company to anyone I know. When I spoke with Wayne he seemed honest and sincere. It was a great disappointment to find out how his business was actually run.

I had arranged for a piano to be picked up and delivered about half an hour out of town as well as a dining room suite which RB Movers had in storage. This was for my daughter. I told Wayne that I needed to know what time so that people could be home.
He agreed to call me thew day before the pickup. THIS DID NOT HAPPEN.

I called the office # at 10:00PM to leave a voice mail that as I had not heard from him I had planned to run an errand next morning and that we would talk. at ten in the morning. When I arrived home at 9:30 his moving van was there. I said that nothing had been arranged yet and we would need to rebook. Then I was advised that I would have to pay for 3 people for 4 hours because they had messed up. The owner screamed at me, said he couldn't talk, claimed everything was my fault and then agreed to pay for the actual time required for the delivery. He had my Visa # and I did not trust him because I had the feeling he would put through whatever amount he felt like. After that he demanded cash in advance before the piano and dining room suite could be delivered. He said he was giving me a bargain at & hours. He said he was losing money on this (even though it was hid disorganization) and he would not give me any more breaks. He claimed he "was doing it my way, but wouldn't kiss my ass". I have never heard such rude comments from a supposed business operator.

I was shaking after this and had my son pay by cash. This man claimed it would take an hour and 45 minutes to unload the 2 items and that the piano took 45 minutes to load. I was there and it took 15 minutes. I frankly was afraid of this jerk. Please also note that he charges a minimum of 4 hours because he does not have regular staff but hires piecemeal and must pay temporary employees 4 hours minimum so even if he had a reasonable rate per hour you MUST pay for 4 because he does not know how to run a business.

This man and his business are incompetent, rude and abusive. If you hire them this is what you'll get.

This is a horrible horrible company that completely and totally ruined what should have been a happy day of moving into my new home. first they do most communication on email, they said they would call me with their time of arrival a few days prior which they didnt and I was panicking as to when my movers were coming. When they did arrive my husband had to help them move the items and they refused to take others-they refused to take my baby's exersaucer for christ's sake but had no problem taking a very large box full of baby bedding which weighed a little more than a pillow. they also didnt take any of the tv's including one that was still in the box-did I mention it was a walt disney princess tv set that weighs less than my baby! To boot it took them over an hour to get to my house which is only 20mins away max if you hit all the lights and have crazy traffic. however my husband packed a load in our suv and was at our house and unpacked the load before they even showed up which ended up being over an hour and half later. they unloaded in less than 20 mins after finishing their coffees and cigarettes of course then demanded payment before leaving for a half a day's work-300+ dollars. when I phoned the contact guy wayne twice-HE NEVER CALLED BACK OR RETURNED ANY EMAILS. I have reported them-IF YOU ARE MOVING DO NOT USE THEM, THEY EVEN OFFER A DISCOUNT THROUGH A CENTURY 21 BROKER-THEY ARE PRETTY MUCH CROOKS. GET SOMEONE ELSE!!! AND ENJOY YOUR NEW HOME WITH PEACE OF MIND!!