Mp4 player looked great in photos but when it arrived we were disappointed with the product. It felt cheap and flimsy. Our son had saved his pocket money to buy this player and even he was disappointed. The screen had a layer of dust below it so the image was distorted and it would never charge when connected to the computer. But that's when the real trouble started. Emailed several times - no reply. Telephoned several times - no reply. We returned the product by registered mail - and waited. Six weeks later I googled the post code and found another business in the park. The guy who answered was so pissed off because he'd answered so many calls concerning this company, he walked into riverstream's office and handed them the phone. Received total refund.

Never ever do business with this company!!!

I recently purchased a copy of Paint Shop Pro X2 on line from riverstreams.co.uk. However when the disc came I had a great deal of trouble installing it into my computer. As a result I contacted Coral for some help. When I gave them the product ID number they informed me that this was an OEM version that was only to be given with a product and that it had no support. They also told me that it is against the law to sell this disc in the UK and informed me that riverstreams are in breach of contract. They also told me that I should get onto the company and ask for a refund.

I did this but the Riverstreams company have refused to refund the money, even though I have now to buy a legal version from Coral. So what looked like a good idea has now turned into an expensive mistake. Tradding Standards have told me that the product is not of mercantable quality as I have no way to get it working Due to there being no support for this disc and have advised me to persue it in small claims court.