RK Toyota Hampton Virginia

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Category: Automotive

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United States

RK Toyota Hampton Virginia Reviews

TomKline May 12, 2011
Your Special SItuation
Ms. Smith, I have researched the history on your account. Due to your special situation, please call me directly at 431-6507. Sincerely, Tom Kline Controller
Kaysmith February 24, 2011
Sold me a lemon
I purchased a small suv from rk toyota 2 years ago. i liked the truck it was nice to look at but didn't know it had a lot of major problems. i was young and it was my first time buying from a dealership and the salesman was aware of that. so i test drove it and it had a knocking sound in the engine so we discusssed thatand it was verbally agreed to be fixed. me not knowing to get it in writing i went along with it. it also had really bad motor mounts so bad that another car repair place told me not to drive the car over the speed of 45 for risk of losing the motor. it had a bad u joint and rear end was done for. when i put my car in reverse it dropped down so low onto the wheel well that it looked like i had hydrolics. then when i went back to rk the salesman told me he didn't know a rear end could go bad. but what was i to do i had already drove the car off the lot. on top of all that it was a 99 it had 200k miles on it and i was paying $390 on it every month and the alternater broke on the car twice in 2 months the fisrt time they fixed the alternater but 2 weeks later it went out again leaving me and my 1 year old son stuck in the pouring rain trying to get home. the second time it broke they told me i had to pay 400 dollars to get it fixed. so in a month i would have given them $790 for a truck that wasn't worth it. so they never fixed it and i was stuck with a car i couldn't drive but still had to make payments on. o i got fed up and voluntarily repoed the car. i wasn't aware that i need to take the plates off and they waited til a day after i was to show proof of insurance to turn in my plates which caused my liscense to be suspended. so i am now having to pay the $500 uninsured motors fee put a sr-22 on my liscense, plus insurance. then when i tryed to get a document saying when they came and got the car they told me i had to pay them $1200 just to get a piece of paper. so in a nut shell it was the worst experience and has caused me a lot of headache and problems and still trying 2 years later to get my liscense right. they are liars and cheats and only want to make a sell not have valued customers.

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