Dear Hardley, Because of the vehicle's damaged condition and the status of your account, please call me directly at 431-6507. Thank you. Sincerely, Tom Kline Controller

Personnel at RK Toyota had me in vehicle that we were very interested in. We were referred by a business associate of my spouse. They were very pleasant initially. After narrowing the decision down to two cars Rk told me to overnight test drive it. We are business owners and called the original salesperson after the overnight in the '10 Camry LE and wanted to know how much it would cost to add certain amenities to it. After listing the amenities he mentioned we would come out cheaper buying the XLE. I came in after work that day 11-3 and they were closing. He put me in the XLE with rider plates. I preface by saying in my life I never did an overnight test drive and it insurance details were never explained to me by any of RK personnel.

We decide to go with the XLE. Saturday morn I did an internet search to ensure the buyer's invoice presented was a fair market price (looking for a deal). The search resulted in 3 different dealership trying to compete with the MSRP presented by RK. To be fair to RK I called the dealership with the most competitive offer and RK; I asked them both to fax the best offer. RK faxed 30k and the other organization couldn't beat that. My wife and I were going to buy from RK. I get 5 calls on my cell phone on 11-7 from RK on our busiest day at the store. One of the messages I saved where the RK salesperson accused me of driving the vehicle to other car lots (was at my store all day). He left a very distasteful, nasty message where he called me a liar! I was upset. These accusations were made without having any conversation with me by a gentleman that I never met in the week of dealing and interacting with RK. His manager called me (while I was with a customer) and berated me and also said I was playing games and lying. He wouldn't really let me speak. I left my store after closing and called the District Manager and asked him politely if we might meet. He agreed.

When I got to his office I played the message left by his employee. He agreed the employee was out of line and begins to tell me he was under a lot of stress. He told me he was brought in to “clean up the dealership”. We came to an understanding that evening. I received apologies from him and his employee who left the message. My wife and I decided to continue with the deal. He put me in another dealer plate. We decided to finalize everything on Monday. We communicated during the week via email and text about funding the purchase. Thursday this area had a severe tropical storm. I went to work. I had no problems with the morning commute. We actually had a busy day at the store. I did close about 30 minutes early because flood warnings were in effect. The commute home was very smooth. I had to make one detour away from a flooded area. As I approached my neighborhood (about a block away) there were high waters. I trailed a truck and a car. They made it, but I stalled. Two neighbors helped me push the car into the yard. The next morning it didn’t start. I called the district manager in question. He mentioned I should contact our insurance company. I told him the vehicle had not been added yet. He mentioned we would have the service department at RK look at it and then move forward. AAA towed me in and I called him as I was in route.

As service was looking at the vehicle to determine the problem I spoke with him several times (he did not arrive at work yet). During the last conversation I mentioned a concern about the insurance. From that point on he let me have it. Even after the understanding on 11-7 he again called me a liar, said I wasn’t a Christian, threaten to sue me for the $10, 000 dealer deductible and it went on and on. At a point I even put him speaker phone and his staff heard everything he was saying. He would not allow me to speak at all. I was very upset. One of his co-workers mentioned he heard most of what went on apologized for the manger’s actions and words. He gave me a ride to work. We are not buying the vehicle and will never do business with RK. We are reporting this to Toyota Corporate.