Interenet connect drops for several minutes EVERY DAY. Try to get through to tech support but takes multiple tries to get through and half of the time they drop the call before talking with a live person. Long hold times and reps that are not knowledgeable on how to fix things.

I would be much less unhappy if I could just get directly through to someone who could fix things. I have tried for two weeks to get a new modem provisioned for service and they don't seem capable of doing that simple task.