I have already been approved for an auto loan but their ad makes you believe that they are here to help. They are now owned by Santandar which happens to hold 2 auto loans for me. I thought they might give me a better rate so I applied as a joint my wife and I. Surprise!! Rejected, please go and reapply try doing it jointly! What a joke. Stay away from them at all cost. They are not worth the hits on your credit. They say they are here to help but they just want to make your life worse.

Roadloans made an inquiry into my credit report, and since I hadn't applied for a loan or co-signed for a loan, ANY type of loan, I was understandably upset. Neither the customer service rep nor her supervisor were able to locate an application. The supervisor suggested I contact their legal dept.

Over the next week, I placed several calls to their legal dept, with no return call. I called Roadloans back and spoke with another supervisor. She was also unable to locate an application and said she would inquire about the delay in getting back to me. I received a call from their legal dept within 10 minutes. Once again, no application could be located. The rep was as confused as I was. I asked her if she could please send a letter to Transunion, requesting that the inquiry be removed. She flat out refused because she said that if there was no application on file, then they had no authorization to access my report, and they cannot send out a form letter without an application. Coming from their legal dept, I was appalled at that answer. If you can’t send out a form letter in this situation, then under what circumstances do you send a form letter? I asked her this exact question and all she would tell me was that she couldn’t help unless there was an application on file. I then spoke with a supervisor at Transunion, who informed me that without a letter from the creditor, this inquiry cannot be removed. I have since left several messages for this rep, in addition to leaving messages on their legal dept’s general voicemail, but no one is returning my call.

I’ve done some research on this company and I’ve found many, many complaints that are similar in nature to mine, in terms of their questionable acts, horrible customer service and basic unwillingness to right their wrongs. I don’t know how Roadloans got my information, but they clearly pulled my credit report in error, or perhaps illegally, but either way, it’s their responsibility to make it right. And as far as I can tell, they have no intentions of doing so.

I called Roadloans to setup a deferment of my June payment. I had a work related jury and could not make a payment until I had a doctor’s release to return to work. I never missed a payment. I was given the run around.

The attitude of their customer service is the worse I have ever heard. They are negative and treated me if the company was doing me a favour. If it was not for me being a customer who pay my bills Roadloands wouldn't last.

I have never been late or missed a payment. This is just part of my troubles with Roanloans even after I made my July 7th payment they took two payments from my account and told me it was my problem after my bank bounded other checks and bills couldn't be paid.

I feel this is one of the worse companies I have done business with. I will never do business with Roadloans again. I suggest everyone, stay away!!! Trouble, Trouble, Trouble!!!

I had the same problem but with Roadloans. I refinanced with HSBC and paid off the loan. First - Roadloans would not acknowledge payment and kept trying to charge me late fees etc. HSBC had to get my permission and speak for me, send copies of the cleared check etc. Then the title was 'lost' in the mail (read... never sent). So I moved to Kansas but the car is titled in Nevada. I need a lien release to get a new title from Nevada transfered to Kansas. The first lien release they sent was missing a number in the VIN. Nevada can't accept it. The second lien release said 'Triad Financial' instead of Roadloans - so Nevada DMV can't accept it.

It has been over a year. I can't register my car. I have faxed and mailed and called requesting an ACCURATE lien release so I can move on with my life. But they are either mean, cruel or just incompetent. You know - I would have used them to buy my next car. Not any more. Why? How does it benefit them to hold me hostage? They would have had a repeat customer in me. Now they have a bitter person with a big mouth.

At this point, I will have to file suit to prove payment and have the lien stripped.