Roadway Express

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Category: Services

Contact Information
United States

roadway.com

Roadway Express Reviews

Contamy35 April 7, 2010
Lost entire shipment
Transit Systems, Inc. was the arranger, but Roadway was the carrier. AWFUL! Lost entire shipment and when finally delivered, EVERYTHING (all 8 pieces) were damaged. Two of the pieces were metal bedframes. How do you damage a metal bedframe? I had wrapped an LCD TV (in its original new packaging) completely in shrink wrap to avoid "prying eyes". Not only did Roadway remove the wrap, they actually OPENED the sealed box and removed the power cord so I couldn't test it. Deplorable. I am not bothering with a claim because I know how they hide behind the DOT.
Chugg February 10, 2010
Poor, poor customer service
Waiting for a delivery and apparently yellow freight and roadway have merged. Item shipped to yellow and they do not service my area. Roadway finally calls to set delivery date and I take the day from work only to be called and advised that they can't delivery on the scheduled date. They are only 25 minutes from my house but won't accomidate me. Poor, poor customer service! I can take a lot but customer service is important to me and the lack thereof.
Dorren January 11, 2010
Very difficult to deal with
Upon returning from a trade show we shipped our crates via Roadway Express. However only 6 of the 7 crates made it back to our company. Upon contacting Roadway we had to conduct OUR own investigation. All 7 crates did arrive at their check point facility here in Louisville, KY and the driver signed for all 7 crates yet only 6 arrived. It just so happens that it was the crate that contained our flat screen televisions. Roadway has been very difficult to deal with in this situation they do not want to accept responsibility for this loss.
Adam August 12, 2009
Poor service
Waiting for a delivery and apparently yellow freight and roadway have merged. Item shipped to yellow and they do not service my area. Roadway finally calls to set delivery date and I take the day from work only to be called and advised that they can't delivery on the scheduled date. They are only 25 minutes from my house but won't accomidate me. Poor, poor customer service! I can take a lot but customer service is important to me and the lack thereof.
September 26, 2008
Terrible experience
My husband has worked for Roadway for 9 years.He was transferred to another terminal and we spent a great deal of money relocating.6 weeks later they laid him off.The union does not protect the employees and the labor practices of this company are horrible.There is absolutely no job stability or certainty working for these people.I hate Roadway. Since Yellow bought the company it is WORSE.

You do not want to work for these idiots unless you want a 1000% stress level.Roadway=BADWAY!!! We are now in great financial stress because of this.

How can you relocate an employee 400 miles and then lay them off after 6 weeks?? UNFAIR!!!

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