KC Inc
16104 81st PLNE
Kenmore, WA 98028

Wednesday morning, 9/15 met with Dave Hinton, Project Director, to discuss transfer of our deed. This was to be done as a favor to my friends that had purchased a vacation package. He was given our original deed to be sent by courier to corporate to determine how the transfer should be handled. He stated couriers travel back and forth a couple times a day. He expected a response as early as Thursday afternoon, but no later than Friday. However, Friday is his day off so if we didn’t hear from him by Thursday afternoon, expect a call first thing Saturday morning. He understood we would be checking out as early as possible on Saturday.

Saturday morning came and no call. We called the office and his cell. On the second call to the office we were told he had called in sick, but someone would look into what was being done and would call us. Twenty minutes later we still hadn’t received a call so we called again. We were told the Gary Cosatt would call shortly. Shortly came and went. We decided to go to the office and wait it out there. A woman greeted us and said she would find Gary. Almost immediately Gary appeared. He was very cordial but didn’t know anything about the pending transaction or where the deed might be but would help us the best he could.

We sat with Gary and explained that David was working to transfer our deed for ROARK unit 233, week 47. we stated Dave would/didn’t take payment because he wasn’t sure how it was going to be handled. During the conversation with Gary the deed appeared. It appeared that nothing had been done on Wednesday. Gary had us complete a form declaring our ownership, current paid status of our maintenance fees, and the fact that the 2010 week has been banked. However, he would not provide a copy of this document for my file, but did return our deed, stating he ad a copy. He said the deed copy and the form would be the first thing on David’s desk when he returned.

We were told someone, probably David, would be contacting us at our home number, 972-578-7065.

Today, 09/22/2010, I called David Hinton and left a message since his phone went to voice mail. He returned the call not too much later. He stated he knew our original deed was returned to us. I asked as to the status of the deed transfer. He stated that our friends, unbeknown to us, had opted out of their vacation package at the same time we had been discussin the transfer procedure and therefore the transfer wouldn’t be processed. OK, I understand, sort of. I then asked why I wasn’t contacted Wednesday afternoon or Thursday and told the transfer wasn’t going to happen (a common business courtesy) since he knew we wanted an early checkout on Saturday. This is where the telephone conversation became REALLY un-business like. He stating he didn’t need to talk with someone like me, me stating he was lacking common business courtesy. He saying he was hanging up, me saying I wasn’t done talking. He saying there is nothing more to talk about, me saying I would simply call again. He stating if I continued to call he would file a complaint with the FCCA. He hanging up! Really professional business manners, right?

9/25/2008
My husband and I attended a “travel club seminar” at Roark. Mid-August. We were provided 3 night stay at Branson, Missouri for $99 if we attended this 90 minute “travel seminar”.
During our (I’ll call it our interrogation), they asked us what type of vacations that we like to go on. We specified that we go on All-Inclusive. We enjoy these vacations because its one price and we really don’t need to worry about additional money when we are on vacation. We don’t have to worry about where we are eating, I don’t have to cook, don’t have to worry about drinking and driving, worry about cab’s etc…….
The seminar oozzzed about wholesale travel discounts going to Hawaii and Alaska for approx. $800 ( I don’t have the exact price). The speaker had copies of Expedia costs from the Internet in his hands to show how their costs vs. Expedia. He was going on and on about the travel savings and that this was not time-share.
Sounded good…..I asked if this included All-Inclusive travel, and the response was “ we can handle all your vacation needs” . It’s sounded good. I even asked on the ROI. Based on what they discussing in the sales pitch, it’s usually 3 trips. They talked about the 50 years plus in business. We went for it. It cost us $4500…..with the exchange rate, it cost us $4900 CAD. In addition, there is $99 US year membership.
Towards the end of August, I received my member ship number in the mail. So, I started to call and inquire about some vacations. I requested vacations, NYC, St. Martens, Bahamas, and Cuba. I actually asked for ANY wholesale packages, ANYWHERE as we were promised. I didn’t see any wholesale discounts in the pricing that they were providing me. The most I seen was 15% or approximately $100 in savings. This just covers my yearly membership fee.
So my burning question is…………………...where is this wholesale travel discounts that we purchased for $4900? I asked CRI/Roark, where these vacations are? How do I effectively use this travel club to see these types of benefits? I was told by Lingell Johnson to give him a few days. So, I gave him the benefit of the doubt to prove to me that there are “wholesale vacations” available and do exist. I had one gentleman call me back on behalf of Lingell ( I think his name was Bob) and he hung up on me !!! Nice customer service eh? As of September 25th (approx one month from signing up with them) Lingell was not able to provide me with a list of wholesale vacations. I even emailed the call center to provide me a list of these vacations. No response. I requested that my money be refunded. Of course my calls are now being ignored. I have begun to search the internet, and found that they have complaints filed with the Better Business Bureau. Also, there is an article in ripoffreport.com
I have supporting emails of my requests along with the phone log and what transpired.
Roark Travel / CRI have misled us, misrepresented as to what was actually being sold and would like to have my HARD earned money refunded. This is a lot of money for us just throw away. How can these people sleep at night or have a conscious scamming people and referring themselves as a reputable company?