Just before Xmas, I ordered RockBand2 for the Wii for my son. It was the ONLY thing he wanted & all we could afford. Both my husband and I checked to be sure it was for the Wii before I hit the Checkout button. It arrived the day before Xmas Eve, but was for Xbox 360, not the Wii. We don't have an Xbox. I looked for a phone number on the website, but couldn't find one. So I sent an email. The site said I would receive a response within 24 hours. Well, no response. Luckily, we found the right system at a nearby store & purchased it.
After Xmas, we found a number (1-800-800-0800) & called. I was given an RMA#, but the site said the item could not be shipped in its manufacturer's box, even though that was how we had received it. It also said it could not have writing or labels on the box, which it did from the original shipment. This was also a HUGE box and I didn't have the money to return what I knew was the company's mistake. I emailed them again with a lengthy explanation of the problem and a request for a call tag.
That day, I received a response stating they could not issue a call tag for non-defective items and that I needed to take it to UPS to ship back! BUT I STILL HAD A 'DAMAGED' MANUFACTURER'S BOX WHICH THEY WOULD REFUSE!! I wrote another letter, which included this paragraph,
"I have read your return policy and it is clearly evident that your intent is to cheat and deceive your customers. I received the incorrect order in its manufacturer's box, which was already written on by either your company or the company you hired to ship it to me. According to your return policy, "Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval." How convenient. So you send your customers the wrong item, in its original manufacturer's box, not only with writing on it (which gives you reason to refuse the item upon its return) but the shipping label as well (which then violates the "like new condition" of the manufacturers' packaging you require), which then further gives you reason to charge a restocking fee. It seems to me that you are making out like bandits here.
I requested that I be called by someone who speaks English. That call came two days later, at which time I was told basically, "Too bad". I did get them to agree to accept it in its original box.
We shipped it back at a cost of nearly $20. It has been 12 business days with no credit as yet, even though the website says 5-7 business days. When I called, I was told another 3-5 business days. Needless to say, I will NEVER buy from Buy.com again, nor will anyone I know if there's anything I can do to stop them. I hope you will pass this info on as well.