1st time I tried to order their website was down when they finally fixed it, the item i wanted was sold out & an offer for free shipping had expired. I tried again about a week later and again it did not go through, this time:

2nd time I filled out the purchase order form, then they said my shipping address &credit card address did not match.

I have made many purchases with other companies using the same shipping address and credit card &have had no problem & two days later, they cancelled my order.

This time I lost out on a free item because the deadline had expired!

I purchased a "Callaway" wood from RBG a about a year ago. A month or so ago, the shaft broke. I tried to contact RBG but of course they are of no help. Via email, they told me that they would need the sales receipt, original packing slip, etc. Who keeps the original packing slip?

Fortunately, a friend of mine who is a golf pro at my local club told me that Callaway is good at repairing their equipment and would fix it for me without all of that. He sent my broken club in with his information. They informed him that the club was a fake! WHAT!!! this was not bought off of eBay, this was directly from ROCKBOTTOMGOLF.COM! I was sold a fake 3 Wood!

I am not sure what to do next. I guess I will go to the sate attorneys office, but will attempt to call in through their "sales line" first.