This company shold not be allowed to continuously rip people off, they are providing incomplete kitchens, they do not take calls and when you email, fax or send a registered letter they do not respond at. I am left with half a kitchen, 6 missing wall unit doors, no plinths, two missing base units and doors no drawer fronts, no drawers at all, i can't get through to them, i think everyone who is dissatidfied with the treatment we have received from Rock Solid Kitchens should bring them to court, contact trading standards/watchdog, take pictures!!

This company have no respect for consumers whatsoever and totally unprofessional.

This company has put the phone down on me several times as they are unable to answere my questions and stating its not their problem that the kitchen is incomplete. First of all they sent the wrong units for the kitchen in january after i took a day off work for the delivery. This was in the begining of January

After two weeks another lot was sent and then paid for, only to find out when the boxes were opened by my own fitters broken bits were inside.

I called up straight away on the customer service number given on the website only to be told they are not customer services. I explaind my problem and they said i would have to send an e-mail. I asked to speak to a manager but apparently she was out (miss Kelly Jones). I spent money on fitters who were unable to start on the kitchen as units were broken. i sent the e-mail thinking that i would get a response within a few days but nothing. After a week i called up the same number as before and they said it can take up to 21 days to reply. So three weeks later i recieve a call saying that the bits would be delivered and that the was a balance of 70 pounds was outstanding. I recived the rest of the kitchen only to realise the units i recieved were broken and chipped.

I again tried to call them but they said it has to be done through e-mail.

Once again i send an e-mail and this time no reply no phone call. I called up the number as before and didn't even state my name or order number. I explaind my situation and they again tried to fob me off with the e-mail. i replied that its been over 21 days and i have had no reply. They then saind not thier problem and put the phone down on me.

I again called and soon as they realised who they were talking to put the phone down.

I then got my parter to call up on the same number and told her to ask for kelly jones. The woman on the end of the line said that my partner had got through to customer service and Kelly jones isn't in that section. My partner replied "ok so if i'm through to customer service u can answer my questions about the kitchen" RSK said"ok". once that RSK realised they couldn't answer, my partner was told she was in the call centre not customer service. When my partner said why did they say they were customer service the phone got put down again.

Ive paid money for a kitchen and almost 4 months later nothing.

Stay Away From Rock Solids Kitchens!<br />
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I recently ordered a kitchen from Rock Solid Kitchens and they delivered the wrong base units and damaged peices! The peices were difficult to assemble, even the fitters said that the kitchen units will not last long. I called the customer service several times and they never answer. I told the deliveryman that it was very hard to reach Rock Solid Kitchens so he told me to call this number: 080040200 which is not even their company's number!

I ordered my kitchen on the 3rd feb 2009 i received delivery on the 3rd march with a lot of the components missing. I paid an initial deposit of £200 by cheque and the rest by bankers draft and cash when the kitchen arrived. Since i have had the kitchen i have contacted the company by phone at least 20 times and refer me to customer services that i think do not exist. I have also sent over 100 emails and at least a dozen faxes. I have now sent a recorded letter to them and also involving trading standards. The opinion i get about this company is that they will shortfall you so as to get your money, then once you have parted with it, no matter how many attempts you make to contact their supposed customer services, they have as a company no further interest in making and further dealings with you. Unless of course you wish to make further purchases. Before dealing with this company, make a 180 degree turn and walk the other way. The more people that you pass this information onto the less dealings they will receive.

Do NOT give these people any money.!
After having a representative call at my house, we were shocked at what a bargain price he gave us for our new kitchen, We were very interested and said we would take the night to think about the offer and get back to him the next day. Then he knocked the price down again stating that if we could give him £200 deposit today he could do it even cheaper as he would not have to come back again, we told him that we didn't have any money at the time and he could take a cheque but he wouldn't accept that. He then talked us in to going to the bank and taking £200 out from my credit card. ( very stupidly i did ). Once he had our £200 he left. Once he had gone we were looking on the contract and noticed that it states its guaranteed that items from your order will be damaged or missing ( sales man never told us that! ) We then looked on the Internet for this company and were shocked to see how many bad complaints there is for this company so we decided to cancel. Since i wrote to them cancelling my order and asking for a full £200 refund No contact has been made. Maybe i am one of the lucky ones after reading some of the complaints as i got out in time and i only lost £200. Still trying to contact this company for my money back ( with help from trading standards ) but not much joy. If you are thinking of having a new kitchen stay well away from ROCK SOLID. If a deal seems to good to be true then it usually is!!