I received my visa bill a few weeks ago and found out that Rogers had billed me over four hundred dollars on my VISA bill. I had upgraded my service but some idiot at the company made a mistake and charged me a whole bunch of cancellation fees, even though I am still with the company. After many long phone calls I finally was able to to convince the idiots that they were wrong. So they credited me with over three hundred dollars in a refund. However, I was told by one of their agents to call my credit cardit card company and get them to return the money to my account. When I called CIBC visa, the lady laughed at me. She said Rogers have to put the money back on my card. When I called Roger's back, it seems as though it is a hugh prolong process to get them to put money back on your credit card. It's like they are doing you a big favor. They want to keep the money and not bill you for the next few months. This company is the worst to deal with. Half the idiots there don't know what they are doing. They put you on hold and run off to talk to someone. They will quickly bill your credit card but put you through the wringer to get your money back. I am still waiting on my refund. Bottom line: never give these idiots access to your credit card.

Rogers Cable TV in Toronto has certainly a problem with their billing system. Recently, among a group of people, where I brought up the matter of Rogers billing, every one in that group who was a customer of Rogers had a problem with their billing.

Since March 2007, I have been paying all their bills through online banking, yet regularly, I keep receiving statements after statements for the same amount which I have already paid. When I call their customer services about this, they come up with vague answers and are uncooperative in solving the problem. Therefore, I have written to them on three occasions to explain the problem, but it seems no one pay any attention to my written complaints either.

On their bills they only mention an amount without explaining to which period it relates. When I pay the amounts, few days later I receive either another notice or statement claiming the same amounts again. In some of their statements, they have even mentioned they have not been able to charge my credit card, which I have never provided to them!!! Finally, I have asked my bank to put a trace on my payment to see what is going on!