Rogers service has very poor calling system. I had hundreds of times to make a call but they kept ignored then charged me too much. The Rogers store clerk said the calling system is most pested and stubborn. She could not help me out. I think the Roger Communication is legal scam and being a thief permitted by CRTC. Damn them!!!

i signed up for a new phone with rogers 2 months ago and i've already paid hundreds
of dollars into my phone bill and the phone itself, i can't receive messeges or calls, i called
rogers customer service they told me they can just refresh the net work but can't d
anything else about it. so now i'm stuck with a new phone that doesnt work and a
3 year contract. i've wasted so much time and money i just dont want to deal with it
anymore.

Why not to go for a Rogers wireless contract:

To Rogers, a good customer (who pays his/her bills on time for years) does not mean anything. They would rather screw you over for a few more dollars.

I am complaining about the wireless cancellation policy of those ridiculous providers here in Canada.
Before my contract's term was over (in November 2010), I cancelled/switched to another provider. Now Rogers is charging me 100$ early cancellation fee. Recently those fees have been outlawed in Quebec (Bill 60 which came in effect on June 30, 2010).

Asking Rogers politely to waive that fee resulted in the following email conversation:

[...]Unfortunately, we cannot waive the charges as they are valid and are in accordance to Rogers' terms and conditions. For more information about our terms and conditions please visit www.rogers.com/terms .
Early Cancellation Fees are mandatory and applied to all wireless accounts that are on a contract. The fee is $20 per month for the remaining months of the commitment. The minimum fee is $100 and the maximum fee is $400.[...]

[...]In your previous communication you noted that there is new legislation forbidding early cancellation fees and that you would be handling the matter to your lawyer.
The legislation that you are referring to is Bill 60 which came in effect on June 30, 2010. The new rules only applies to agreements taken (or renewals agreed to) on or after June 30, 2010. Since the original commitment had been agreed upon xx/xx/20xx, the early cancellation fee is valid.
For more information more information on Bill 60 and its impacts, we kindly ask that you visit the "Office de la protection du consommateur" website at http://www.opc.gouv.qc.ca/Webforms/PlanDuSite_En.aspx [...]

[...]Upon review of your account and the information provided by Andre B, the
charge for Cancellation is accurate and we would be unable to reverse
any charges on your final invoice.

Further review of your account shows that you accepted a special
Hardware Upgrade at which time we had provided a substantial subsidy for
that device [authors comment: the cheapest that was available at that time, by the way]. By accepting this offer on xx/xx, 20xx you were
renewed for 2 years. My review also shows that you accepted a
promotional price plan which offered subsidized services compared to
regular services that are offered. These combined changes to your
account have been reflected on your monthly invoices as changes to your
services and as such by paying for the service shows your acceptance of
our Terms of Service which are provided to you monthly on Page 2 of your
invoice.

Regretfully [..] we will be unable to adjust this charge therefore
the balance on your account of $xxx.xx is due by or before xx/xx,
20xx. Any balance unpaid after the due date will be subject to a late
payment charge of 2% per month compounded monthly (26.82% per year)
until paid in full. Please note that if balance is not received your
account may be forwarded to a collection agency which may negatively
impact your credit bureau.[...]

[...]Rogers provided a discounted phone to you for $xx.xx on
xx/xx, 20xx. When Rogers purchases phones from a manufacture we do
so at full price. We will subsidize the cost of phones when a customer
agrees to a new term or contract. The retail cost of phones range
anywhere between $200-$1000 depending on the type of device such as
Voice, Quick Messaging or Smartphone. This phone was substantially
discounted and therefore the Early Cancellation fee is applicable and
will not be adjusted.[...]

My response to this included:
What are you trying to say anyways? That I should be grateful for having been allowed to pay for my old contract and I should be grateful for being charged 100$ for nothing? If I could, I would very much like to speak to your supervisor but I guess it is not really your fault but more a company wide policy to try to exploit customers as much as possible.

Response:
[...]As Steve has advised in the previous emails, the early cancellation fee is valid and will not be waived. We appreciate your past three years with Rogers and the final billing due is $123.40.[...]

So please everyone, do NEVER EVER sign up for a contract with Rogers. They should be taught a lesson and I will try everything in my legal power to make this the a bad experience for them!

regards
Ronny

I am into my second year of a two year Rogers contract with their Rocket Stick.
About a month ago I called their customer service department to look over my billing to see if I am in-line with the usage I signed up for because I thought my bill was too high.
The customer service person re-evaluated my bill and made me aware of a change to the contract I originally signed up for, advising me that I have been over-charged by $10/month for the past 10 months.
She was kind enough to adjust my bill with a credit. I then went to use my stick a few days ago and realized that my data plan had been cancelled. After several calls to Rogers and several hours of being switched from person to person, I finally got my plan working again.
My complaint is the following:
If I hadn't used my stick, I would have not know that my data plan had been cancelled, but I would have been billed on a regular basis.
And my second and more important complaint...how many other customers are out there and in the same situation as myself?
I took it upon myself to have my account re-adjusted, but how many customers out there are paying that extra $10 every month?
I asked the customer service department that question...their response to me was "We can only make those changes if they are brought to our attention".
How sad is that!!! A company with the technology of rogers cannot find a way to track down all those customers and credit them??
If you know of anyone out there that has signed up for a Rogers Rocket Stick contract in 2009, please forward along this information.

I inquired to rogers about opening up an account because Fido did not offer me what I needed in a cell phone. I researched all the companies and it appeared that Rogers offered the best rounded service at a compettitive price. From day one I was mislead into believing that I was getting what I paid for. Every bill and phone call was a different story then what was actually said. From being charged for call forwarding to being billed per minute as opposed as per second, to being told that my minutes were unlimited inbound and finding out that it was not, to being charged for text messages which were supposed to be included, to losing my voice mail or being charged an additional fee for the voice mail which I was told was initially included. I need to stop and take a breath because I was also told that since I was a new client I did not have the same capacity as a client who has been with Rogers for at least a year. Then to make matters worse, I was refused to speak to a Supervisor citing that no Supervisors were available and that one would call me back the next day which did not happen. The straw that broke the camels back was today when 2 weeks ago I had a credit of over 110 dollars and now being text that my account is overdue by 91 dollors!!! To end this, I have decided to cancel my account and pay a $500 dollar charge to cancel my account because of Rogers duplicity. I will go back to their sister company Fido and stick to a basic plan while spending an additional $35 dollars activation fee. I have been robbed and am upset that this company has done this to me. I ma an honest client and have NEVER taken advantage of anyone. I HAVE BEEN ROBBED!!!