Two months ago I noted that what should have been a ~$200 credit appeared as a charge on my Rogers invoice. I called the customer support number and was told that it would be rectified on my next invoice. Surprise! - no such correction appeared, so I called again, and again was told that the correction would be applied prior to the invoice being billed to my credit card. Once again, no correction. Yesterday I called customer support and, after wading through the platitudinous drivel that Rogers insists their representatives spew, I was told that "Revenue Assurance" had cancelled the correction. I then asked to speak with this person's supervisor...he refused. I next asked to speak with someone in Revenue Assurance...apparently no such connection exists for customer reps. Finally, I asked him to find me contact info for their complaints department. He was unable to do so.<br />
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Rogers is the most unresponsive corporation I have ever had the displeasure of dealing with. There is no apparent and readily accessible avenue for appeal of billing disputes. Of course, what else could we expect from a company that introduced "negative option billing"?

My husband and I both went to Rogers and signed contracts for Pay As You Go (this was less than a month ago). We then both started to receive pre-recorded calls from 1 888 3322284. I hung up when I received them (Rogers has charged me for these incoming calls).
My husband was more patient and hung on and eventually spoke to someone who asked him "is that x" and he answered NO; "is that y" ... NO, I'm not sure if it was a person or a recording which responds to "NO"
I also received a pre-recorded call from 121 88339889 claiming to be from Rogers, and that I should press 1 to claim my gift. (Rogers charged me $1.20 for this call)
Somehow our details have leaked out.

In November 2008, we bought a new house and since the house already had a satellite dish we decided to change from Rogers to Bell Express Vu.

I called the first week of November and informed them I wanted to cancel my services as of December 1st (internet, home phone & cable). The lady I spoke o said no problem and made the changes to my account.
Of course the week after all my service were cancelled ( 3 weeks before the date requested). I called AGAIN and told them what they had done, they of course said no problem we'll fix it. My services were reactivated, however and the next bill was a charge of $315 for reconnection.
I called AGAIN and told them they had charged my checking account for a reconnection fee, she said they would credit my account.
Then December 1st came along my services were terminated. Being a new mother it took a month to return the equipment which they had charged me $483 for, so when I returned it I got a receipt in the Rogers store as well as in the mail informing me of a credit of $483 for equipment returned. To this day I have not received.
On January 14th & 21st, they charge me $345 for equipment not returned, which at that time makes my other payments going through that day go NSF and the bank charges me $40 per NSF.
Again Feb 16th & 23rd $377.21.
I've called on 6 occasions and 3 out 6 they told me they removed my checking information to avoid future charges...of course this was not done. I've asked to speak to a supervisor and they never transfered me.
Bottom line I'm on maternity leave and need this money, they have now told me I need to wait 4 to 6 weeks to have this credit to my account and then I can request a cheque to be sent and this on top of all the NSF that occured...are you kidding me???
See attached my bill thanking me for returning the equipment and the credit that has been sitting there for 2 months, which is just a part of what they owe me.

Hi Guys this is a warning alert that if your from richmond hill, ON and are planning on buying your new cellphone or upgrade your hardware, PLEASE PLEASE PLEASE DO NOT GOTO UPTOWN COMMUNICATIONS. You will experience the worst customer service ever. This happen to me recently and I`also called Rogers to write a complaint letter but unfortunately they don`t have a complaint department. Recently, I had bought my cell from Uptown Communications and since I live near one of the agent`s house, I picked it up from his house rather than driving to Richmond Hill which is an hour away from my residence. So everything was working good and 3 weeks after, my cell started to freeze randomly and the back battery plate was always loose and so I email the guy from who I had got the cell. He said that I`ll have to come into the store because they have to follow some guidelines and what not. I study at McMaster University and for me to drive from McMaster to Richmond Hill during my midterms is not something I would really want to do. Meanwhile, I called Rogers and made them aware of the cell and they said I`ve 30 days to exchange the phone and it would take me no time once I go there because they have everything on the system for me. By now it was week 4 and I emailed the agent again asking him for the directions and address to the store. I got the email on wednesday and he said I could come in anytime on thursday or friday and exchange it. Friday was the last day for me to exchange it because that was my 30th day and I would have not been able to exchange it for a brand new one. So I drove all the way from Hamilton to Richmond Hill and it felt like forever. Finally, I get to the store around 5:45 and some old asian dude was helping me and I explained him that I`ve already spoken to the agent who did my upgrade and since he was not there, he said anyone should be able to swap it for me. I explained the problem to the asian dude and he;s like ``All of the Blackberry`s have that problem. The back cover is not complete fix`` I was like are you trying to fool me here, I`ve had Blackberry`s over the years and none of them had this problem. So the next excuse they give me is that`Its almost 6 and we close at 6 so we cannot exchange it for you`and I`m like this was never mentioned to me in the email and he said YES WE DID. So I opened up my hotmail and proved it to him that clearly he was bullshitting. They kept on giving me excuses and it just felt like there are just a bunch of stingy people who have no complete sense of what they are talking about. The next excuse was`Since the cell freezes, we will have to check it up and it will take a week and since ur 30 days expire today, you wont be able to exchange it`This was the biggest piss off ever.. like you assholes made me come from Hamilton to Richmond Hill and now your making up these excuses. So I call the agent who emailed me and I started cussing at him because I had a showing that same evening and because of these retards, I would have lost a deal. I told them I already talked to Rogers and they have it on my system. Instead of checking that, these fags made me call Rogers and Rogers wait line takes forever. So finally I talk to Rogers and they said that I`m eligible for the exchange. It was a nightmare going through these guys. The worst people you would want to deal with. For a 2 minute exchange, it took me almost an hour and it ruined my schedule for the day and it was just an awful experience. Once the cell was exchanged, the new cell had no back cover problems and I`m like I thought you said all the Blackberry`s have that problem and apparently this doesn`t so is this defective like you?

Rogers changed its setup so that users of non-mainstream email, i.e. Eudora, can no longer use a non-rogers email address in their "from" box. It also knocks out Mozilla, only internet explorer can be used. Zero tolerance for other alternatives except microsoft products for pc users. Therefore I do not recommend!