I received Rogers cell phone bill yesterday and it was clear that they made mistake. I called Rogers and talked about how Rogers made the mistake on bill and this customer representative is like "Let see here, blah blah blah". He started to talk about other stuff and not answering questions, and I started to argue with him. While I was talking, he just hang up the phone!! Rogers should fire this guy

Rogers Wireless are once again pushing the limit on lawfull practices!

They offer a wireless add-on (called a wireless essential) which supposedly gives you unlimited on device browsing. But there is a whole bunch of fine print that I have yet to be able to find written on their site. CBC news states "Critics said the plans were Rogers' latest attempt to confuse customers, this time by misrepresenting the word "unlimited."

"What appears to be a good deal on the surface comes with some serious caveats, " wrote Marc Lostracco, assistant editor of the Torontoist website. "Customers need to remember that a company calling something 'unlimited' doesn't actually make it so."

Exactly. The only problem is now: I have a contract with this "unlimited" addon for three years (2011) or I can pay a $100 fee to remove it early. Not suprisingly I was NEVER told about a early termination fee when they offered it to me!

I had rogers services for last 7 years and my family decided to move out of the province by the end of April 2008. I called Rogers customer service early march spoke to an agent informed this, given my forwarding address & phone number also mentioned I had obtained the same services in Ontarion where I live now.

The agent told me that next billing cycle will be on 12 th of may at that time it will be canceled the bill will be forward to my new address. While I was busy with moving etc... although i received the invoice by e-mail. which I may have over looked.with no time In first week of June I got a letter from Collection agency for the amount owing of $30.81 outstanding bill!!! I saw stars... by the time i received this letter I had already paid this. They told me ignore the letter. I called rogers to ask this, they told me my forwarding address was not in file., so now the payment is made just ignore.

I had been paying monthly $180 for the last 7 years & now paying & $280 why they have no proper customer service monopoly. What i can't understand you suspect somebody who will run away for $30 ? and the records were not there for the forwarding address?

Please make sure get things sent to them writing via letter or email that way you have...

I was inquiring about the services which were included in the $20.00 Value pack on my cell phone. When I went to access something on my phone I was warned that there may be a surcharge. It recomended I contact Rogers.

So I sent an email, and the response I go was not clear. So I sent another email. Teddy H. had this to say.

Thank you for taking the time to write to us, we appreciate your

use of online customer service.

In your recent email, you have informed us that you wish to know what

your Essential Value pack includes.



In order for us to provide you accurate information and protect your

security, we will require additional information. Please respond

to this email with the following:



* Your full address (including postal code)

* Your account number

* Your date of birth

* Any passwords that may be on the account for verification

purposes (if applicable)



You should expect to hear back from us within 48 hours of receiving your

email.

We appreciate your continuing patronage. Please contact us at

your convenience if you have any further inquiries.



For future email correspondence with respect to this e-mail,

please quote reference number 37622897



Regards,

Teddy H.

Rogers Online Customer Service

This was a general enquiry on a product listed on their site for Alberta. I di not see why they needed all the information that they asked for - Scammers ask for the same stuff.

So I wrote a letter of complaint and then I go this for a response.

Thank you for taking the time to write to us, we appreciate your use of

online customer service.

In your recent e-mail you have informed us that you don?t wish to

provide your account password via email.

The only password we?ll ever ask via email is the password/PIN on your

account. Not all customers have this password/PIN on their account. When

this password is added by our customers we advise them that it will be

required whenever the account is accessed by phone or email. Please note

we?ll never ask for your Rogers.com password via email only the password

that protects your account information.

We apologize for any inconvenience this may have caused and thank you

for choosing Rogers. If you have further questions don?t hesitate to

reply to this email or contact us at 1-888-764-3771 (24/7).

For future reference with respect to this e-mail, please quote reference

number 37622897.

Regards,

Terry D.

Rogers Online Customer Service

That is not what the first email said. It clearly states any passwords that may be on the account for verification purposes.

I called Rogers to complain. They do not have a complaints department.

To me their request goes above and beyond the reasonable request for information. I was only asking what was available to ALL customers in Alberta that had that plan.

The only reason I got a Rogers wireless plan was because of their cell phone selection and because they have plans in line with telus here in Quebec. After the first bill I already had a problem, I was charged the $30 activation fee even though I wasn't suppose to due to a promotion, thankfully, a simple call solved that issue. Now time to be blunt, my reception is on average, crap, a good 10% of my outgoing calls never work, that includes incomming calls, text messages take anywhere from 1 second to 4 hours to send or receive, i think thats bloddy ridiculous. I am charged for text messages that fail to send and my friends do not ever even receive, and of course its never their service at fault, it's me or my phone. I am generally forgetfull, so if I don't get a bill in the mail I wont pay it. I haven't received my rogers bill for almost 2 months, instead I get a letter in the mail threatening to suspend my service with a $25 restoral fee if I don't pay $134.25 within 5 days. Lol, as if I would give them a penny without reviewing my bills first off. I didn't even use my cell last month, nor this month, the battery cracked and await a new one in the mail, so why my bill is 23 dollars over? I am fed up with running after them to fix their mistakes and I am not paying a cent until I correct their mistakes. Any collections' notices will be taken up in court. This is the most unprofessional, uncourteous, unorganised crap i've ever dealt with. Luckely, I took a monthy plan, cutting the rope that binds my neck to their money theiving crap won't be hard at all, because the conversation will be recorded, let's see them screw me over with that one. Power to the people!