I called 25th October 2007 to cancel my cable service. I was told i need 30 days notice. I told them ok fine i want you to cancel after 30 days. After 25 days i called back them again to make necessary arrangement to return TERMINALS to nearest Rogers shop. This time i was on hold almost 45 minutes, but shocking news for me was, according to them this is the first time i was making official request to cancel my cable service. I told the person i spoke before, time and date, but she could not find it. So i had to make another request, again 30 days notice. This time i got person name and conformation no. I called after 5 days to make sure everything is alright (because of my previous experience). This time i was told that this person (rep) does not seems to find last conformation no. though he acknowledged that i called but can not find conformation no. So guess what I had to go though again to make another official request to cancel my cable service.

Finally i got cancel my service and i am happy to go back to dish. It took me almost 2 months and several hours on phone to cancel my service. (what a waste of time).

HERE THINGS YOU SHOULD DO (BASED ON MY EXPERIENCE)

1. MAKE SURE WHOEVER YOU TALK GET HIS/HER NAME, BADGE NO OR CONFORMATION NO.

2. DO NOT CALL AFTER 30 DAYS. CALL AFTER 2 OR THREE DAYS TO MAKE SURE YOUR REQUEST HAS BEEN FILED. (AGAIN GET SECOND REP. NAME AND CONFORMATION).

3. WRITE DOWN DATE, TIME, PERSON YOU LAST SPOKE AND HER/HIS BADGE NO OR CONFORMATION NO.

4. WHENEVER YOU SPEAK NEXT REP. LET THEM KNOW PREVIOUS REP. YOU SPOKE WITH AND HIS/HER CONFORMATION NO.

5. I GOT HUNG UP ONCE FROM CUSTOMER SERVICE BECAUSE IT WAS 8:45PM(EST) AND I BELIEVE THEY CLOSE 9:00PM(EST). SO DO NOT CALL VERY CLOSE.

I would never go back to Rogers again i know i have limited choices (because i am living Canada) but still it is not worth it to have any Rogers services at all.

Greetings all this all started in 2006, it's a long one but please read this a people really need to know.

In April of 2006 I moved from Peterborough to Oshawa with a old friend and her husband. Before they moved they had Bell for all their services (Satellite, Phone, Internet) When we moved and they called they were told. It will cost $300 bucks to reconnect everything for you. So we said no way and called Rogers. (Our first mistake).

I myself talked with Rogers and was very through in my asking of the monthly billing for the following. 3 Digital cable boxes, Digital cable, Hi Speed Internet, and there home phone service. I was told that all together if I put them on one bill I would have a bill of about 90.00 a month plus and ppv or channels we decided to add.

So sure enough the day came and they hooked up the digital tv (the only thing that ever worked properly) but was told I would have to wait for my Internet and phone as there was a problem with signal strength. I was told I would be called to set up and appointment to fix the problem. I received no call for over two weeks.

So I finally called them. Sure enough no one knew what I was talking about. So I calmly explained myself and set up an appointment for someone to come out. Sure enough he did and told me it was a "Riser problem" and that he was going to need a head tech to fix the problem. But at least he did manage to hook up my Internet.

So once more I waited for the call, sure enough it happens again that no one calls. I call again after waiting a week and sure enough wouldn't you know it. No one knew what was going on again. So after explaining once more. I was told someone would come out and fix it.

I waited for 3 weeks, no one called. I called again, and to make a long story short over the period of 3 weeks I called about 25 times. Each time I was either given the run around or told a "service ticket" would be logged and someone would call me about an appointment. By then end of the calls I was also promised reparation for the problems I was having.

Finally come almost 3 month after my initial call I got my home phone service. Not 20 minutes after the guy left I started losing my phone and Internet for 15-30mins at a time, over sporadic times day and night. So once more I called in. This time a little more irate.

Sure enough no one knew about my previous phone calls or complaints and had no idea about my reparations. So after another long conversation I was told someone would come out to look at it and then to call in again about my reparations.

Another 2 weeks pass and finally after many more phone calls I get someone out to fix it. Eventually it was all running well. Then came the next "surprise" I get the first bill and it is for over $500 dollars. So yet again I call, after another lengthy wait on hold and being bounced around between various departments. I get the right person and explain my problem. Then was told oh no the bill is wrong but you do owe us $225.00. Now this is where I lost it, after explaining that I was told my monthly bill would be around $90.00 and that I was still owed reparations for the problems I had. We talked the bill down to $125.00. I then asked what I could expect the monthly bill to be and was told about $175.00. I was sick or arguing and let it go.

After talking with my roommates about the high bill we decided to cut back to high speed light and just normal cable, total bill $125.00 a month. But yet again when the bill came in this time the wanted $325.00. So once again I called and this time I let em have it. But sure enough they told us the bill was right, pay it or they would cut the services and send it to collections. So sure enough we paid.

We all decided to move come may, so at that time I called to cancel the services. (best call of my life) and at that time was told I had an outstanding bill of $190.00. I told then we would pay it when we could as we were moving.

I moved in with my girlfriend and due to having kids in the house and things her and I decided to get me a cell phone, sure enough she got 3 rogers and had no problems with them. But sure enough after her and I go out and drop nearly $500.00 on two new cell phones, all the protections and all the add-ons we had two nice new shiny cell phones.

But once again the bill comes in and it is for an insane amount of money, nearly $600.00 So we call in and sure enough were told that is the bill pay up or we cut you. So we pay it, less than a month later our phones are cut, we call in and are told you owe us $125.00 for the cell phones. We told them it would be paid on the 1st of the month as my GF and I are both on disability. And to please turn back on the phones. Sure enough they do and when the next bill comes in it is for over 500.00 again just for the cell phone and the Internet. (sorry forgot to mention the Internet) After much discussion we were told yes the cell phone bill is correct and supposedly she had not paid her rogers Internet bill since november of 05, now I know the later is not true. As she has bank records to prove a payment of 75.00 a month to them for it.

We were told oh, it had to be going to the wrong account. After checking to make sure it was not the wrong one. We were still told oh it must be your mistake. So after arguing with the gentleman for some time we decided screw it and canceled out Internet and cell phone services. At that time we were told there would be an $800.00 service charge for canceling the contract early. Eventually we just told them we would take it up in court.

So that is my story, I myself still owe rogers about 190.00 and she owes the a whopping 1200.00 at the moment, both her and I are looking into a class action lawsuit against them and have told there very rude and pushy collection people that as well as record all there calls to us.

Be warned people, rogers is inept, crooked, and just down right dishonest. They will offer you the world to get you as a customer then screw you at every opportunity. Among my other friend this has happened to at least 5 of them plus ourselves that I know about.

There are laws in this country against this sort of blantent thievery.

Sincerely,
Brett R.W. Mapplebeck

I received by mail an Our appreciation for your business with this special thank you gift offer. It states that I just simply visit rogers.com/with thanks and enter my personal gift number before August 31. Signed Matthew Ariker, Vice President, Customer Base Management, Rogers Wireless. Today is July 16th. However, there is NO Site to be found. What a waste of paper that this so called offer was used for, let alone my time. No wonder were charged high prices from this company for services that aren't good and false advertisement.

Am I being ripped off big time? I needed internet service for one month so I contacted Rogers. Here is what I was told.

$44.95 for express internet, no installation charge.
$24.97 for basic TV service, no “box” whatever that is.
$3 rental for the internet modem.

I did some rough math. $45+$25+$3=$73. Add the tax and you are looking at approximately $84. I figured that I could afford that for one month so I agreed.

To my surprise, when my bill arrived, it was for the amount of $120.10, a difference of $40. To some that is a small amount, but for me it is a lot of money, and to Rogers, it could add up to millions.

After a lengthy conversation with Rogers, on my cell phone, they could not understand one of the charges. They there was something about billing periods. Since I could not afford the extra charges, I wanted to cancel immediately. However, I was told that I have to give them 30 days notice in order to cancel the service. In other words, I am stuck with a bill for services I did not bargain for.

Initially. I just wanted to cancel the TV service and keep the internet so that I could afford it, but that was no deal. Thirty days was the answer. I didn’t care for the TV service anyway because of the poor programming, but unfortunately I got stuck with it.

Prior to the installation, they did not explain anything about the 30 days notice. They did not explain anything about their strange billing period conundrum.

Friends, beware of Rogers. Are they are out to milk the public? What do you think? Shall I ever choose Rogers ever again? What would you do?

I'm sure where to start. Since leaving Bell Canada I've had nothing but problems with my phone. First when it was installed we received no incoming calls for 4 days. They also said that by leaving Bell we would have our phone bill on the same bill as our internet and cable as we were already Rogers costumers. We got two seperate bills and our phone bill was more expensive than Bell because we were charged a 4.95 system access fee. We could not cancel because were told we were stuck in 2 year contract even though at the time I signed the contract it said nothing og this and I directly asked the representitive if it was a contract and he said NO! Now one year later I was duped by Rogers again. This time they told me agter comimg to my door that I could in fact have my phone bill on the same bill as my cable and internet if I let them come in and install a modem so taht I would receive digital phone this magic installation would make my bills become combined and I would even receive a10 dollar credit for 4 months off of my phone bill plus enjoy the quality of digital phone. Did I mention that if the power goes out for more than 4 hours so does the phone? I also hear my own voice echo when I speak into the receiver and ofton I still don't receive incoming calls there isnt even a ring. The Costumer service is terrible because after a 2 hour wait on the phone for an operator they still don't know what to do. HELP!

I forgot to mention I received my first bill and did not receive the 10 dollar credit on it and I can't get a hold of a customer cervice rep to find out why and I also got a phone call from Rogers claiming that I owed them 50 dollars because when I signed up for digital phone I broke my 2 year contract with them and I owe them for a month and a half of service. Apparently there are 2 Rogers Home Phone Providers but they are run by different companies. When I asked to have a copy of the bill for the 50 dollars sent to me as I have not yet received one he refused to send it and threatened me with more phone calls to remind me of my debt! I could scream!