Rogers Communications make it a habit of bilking even the most long-standing customers out of every penny possible. Their complaints department practice the art of bouncing you around from department to department giveing you no support until you can take it no more and hang up. I just spent an hour and twenty minutes, spoke with four representatives and one supervisor and told them all the same thing. I am sad to say that today they won.
All I wanted was to pay the same price for my upgrade as a new customer would for that same phone. All I got was the run around and the clear message that Rogers Wireless Communications simply do not care about customer loyalty.
This monster weasel of a company know that there is very little a consumer can do as they basically split the whole market share with Bell Canada, the company that originated the run-a-round.
It is time the government stepped in to review the monopolization of cellular business in Canada. Because of this existing monopoly they can treat customers as poorly as they want because the consumers of Canada
(or more specifically Ontario), have no real alternative.

Ted Rogers: you have enough money already, you slimey, greedy S.O.B. I have a pretty good idea for the personalized hell I'd like to see you simmering in. Here it is: Spend eternity listening to Michael Bolton on hold only to be interupted every 10 minutes by a rude and ill-informed former employee from one of your call centers. YOU ARE AN ETHICAL CRIMINAL OF THE HIGHEST DEGREE. how you sleep I will never know.. oh yeah, on Egyptian Silk woven from the fabric of a million pissed of customers who would love to see you hanging form the nearest tree. You should be ashamed of yourself.