well I sent them payment for 2 accounts and they calle d me and said send the whole amount and then had a law office write me letter saying they want me charged for fraud and now they say they will not offer me service till all bills paid for and then now want me back as a customer all I can say is forget it U wont get me back after the bills are paid but hard to pay off when U refuse the small amounts like 50 a week or a month or 75.00 so ur loss not mine I tryed to make arrangements folks be aware they are scammers and herass.

The moral of this story is: Check your statement, and check it completely. Rogers Wireless is ohhh so sneaky!<br />
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Most Recently. <br />
I purchased an iphone on contract from Rogers. The phone broke and aftera two week delay (they cited replacement shortages), the sent me a broken replacement. <br />
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I called, complained, and they sent out a replacement for the replacement by Canada Post. I promptly packed the broken replacement in the same box and shipped it back the way I got it. Turns out, they claim they never received the phone and according to their records, the packing slip was for Purolator or some other delivery method. <br />
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They sent me a letter saying they hadn't received their broken replacement, and would bill me up to $600. if not received within 15 days. After 15 days, they charged my account $750. Yes, that's a $750 charge for a phone that never worked, which I sent back to them! <br />
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The real rub here is that I have no choice but to pay for a broken phone that I never wanted, and gave back to them too, in order to keep my phone service connected. lol. <br />
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Before this latest incident, Rogers has been billing me monthly for text messaging. Some months, my text messaging fees were as high as $125., and I averaged about $80/month in text charges over a two year period. The irony is, I had added the unlimited text messaging service to my plan and they were also charging me monthly for unlimited text messaging. Approximately every three or four months I would have to call Rogers and spend an hour going over my statements with them, and request a refund for the overcharges. And then like clockwork I would call back again and complain because they conveniently forgot to adjust the interest and tax charges accordingly. This went on for nearly two years. No kidding. In total, nearly $2, 000 in text messaging overcharges. <br />
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There's some good news to this story though. Since Roger's wireless tipped me off to the fact that Rogers is proned to overbilling, I also took a look at my Rogers Cable Television Bill and discovered that they've been charging me for additional cable outlets that don't exist, and they've been charging me these fees for over three years. <br />
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PAY ATTENTION TO YOUR BILLS PEOPLE!

I spoke with a Rogers Wireless rep this morning about "saving money" on their Family Plan. The rep assured me there was no renewal of the term. When I went to the Rogers Wireless store to complete the transaction, I was told I would have to renew my contract for three years. I left the store and called Rogers Wireless again, this time I was told I would only have to agree to a three year data plan for both phones on the Family Plan. As we worked the numbers it was obvious no money would be saved by using the "Save money with Rogers Wireless Family Plans" as stated on the web site and promised by Rogers Wireless Reps. The $100 dollar plan would cost $40 dollars more than simply using separate plans. The obligatory three year term comes with no subsidised phone, accessory or any other value added consumable. And all other "Competitors" have exactly the same tricks and prices?
This is price fixing plain and simple. This is bait and switching and misleading advertising. Should I call the police? our Government is turning a blind eye.

I was planning a move to another area in Ontario when I filled out an online form to inform Rogers of my moving date which would switch my service to my new residence. I completed this one month prior to my move. I then received an e-mail from them stating that they did not have telephone service in the new area but, they are able to offer us long distance service. I contacted Bell and arranged my home phone service with them.

The day we were moving the phone was still connected in my apartment. I called Rogers to ask why it had not been disconnected. The woman on the phone stated that they had no record of a disconnection notice. I told her that I was staring at the e-mail and relayed the information to her that I had been sent. She apologized and directed me to another department because she was not able to deal with the situation. I had the exact conversation with 3 different sales representatives! By the fourth transfer, I was quite irritated. I explained the situation again and said that I know it is not her fault but this is rediculous. I again received an apology and she said that she AGAIN needed to transfer me. All I wanted to do was shut off my phone! After a total of 6 times being transfered, the customer service rep informed me that I would have to pay for my service for 10 more days because they require 10 days notice prior to service cancellation. I lost my mind! Even though I have the e-mail stating that they received my cancellation notice, and it was a mistake on their part, I was still required to pay!

I would avoid rogers at all costs! I will never use that company again!

I recently signed new wireless plan from a Rogers phone rep. I spent 18 minutes on the phone getting the plan and cost explained in detail because it would be a corporate billing plan. Two days later my blackberry can as promised via ups, but the plan and cost did not jive with what was discribed to me over the phone. I called back to customer service and they could not trace back who the person that talked me to verify the plan and cost, I find this very strange, poor business practice, extremely poor management, misleading, phone taping is only used if its in Rogers favor and not in the customers. Has anybody else tried to complain about Rogers through the customer service contacts. I have and It's next to imposible because of all the dead ends you get from costomer service. I think that the CRTC should fix this and make rogers more liable with what they say and do, very poor business practice, YES I will go to another cellphone provider.