I have been waiting patiently for my Rogers wireless contract to expire in July 2009. A few days ago I sent an email to Rogers advising them that I want to cancel my contract in July. I received a reply, stating that my contract expires this month of July, but I would have to contact a representative by phone to cancel my contract. I made the call, and was advised by the customer service representative that my contract does not expire until July of 2010. I was angry as I had just received an email confirming that my contract expired this month. The customer service representative transferred me to another agent, and I explained the situation to her. She checked my file and insisted that my contract did not expire for another year. I became furious, and advised that I would report this to the CRTC, as it was a scam and a fraud. I told her to check my file and she would see that I have never signed a contract which would expire in 2010. She put me on hold and came back about 5 minutes later. She then stated that I was correct, and that my contract did expire in one week. She did not apologize, or express any concern that I had been so badly misinformed. She only asked me in a casual manner if there was anything else she could do for me. I told her that I wanted my account canceled, and that was the reason for the call in the first place, and that was the issue at hand. She acted as if she knew nothing about this request, even though I had been arguing with her about it for many minutes. I believe that Rogers does this deliberately, so that some customers will believe that they were mistaken, and will accept the extra year on their contract. This is a devious, dishonest practise, and I can't believe that they can get away with this.

Were to begin...

Rogers has lost another customer.

Back in December 2008 I was charged for all my calls to my MY5. I had to sit on the phone with a Customer Service representative while I went through my entire call list and told them what the amounts were so they could reverse them. This took about an hour or so, not counting hold time.

In January 2009 I ordered the brand new Blackberry 8900 Curve over the phone, and requested to be put on a family plan with my Girlfriend. I chose to pay via credit card right away for the new phone. I received the phone along with a receipt that I had paid the $225.99. Everything was A-OK...

Until I received my next rogers bill... (isn't that how it always works?). Not only was there a charge for 199.99 for the new blackberry I ordered, My phones where not on a family plan.

They left my original phone on a "Student" plan and the 6GB data plan, and put my girlfriends phone on some random $45 plan. So I called them about this and was thrown around to different people until finally one of their reps was able to credit my account for the difference in plan price for that month. He also switched my phones to the family plan as originally requested.

What about being charged twice for that Blackberry? Well they had no record of me paying it... So I was told to fax in a copy of the receipt I received with the phone (it looked like a receipt you get from any store, as if they passed the credit card manually). So I faxed it in later that week..

A week or so goes by and I check my account... The charge was still there. So I called them back (for some reason my phone calls always get "dropped" when talking for extended periods of time). They told me to wait a few more days to see if they got the fax.

Another week goes by and I receive no call from them, so I call them back. Still nothing, In fact I'm told my Case# was closed even though it was never resolved. So i'm told to fax it yet again. This time my case# is upgraded to "super dooper priority" and I should receive a phone call "In a day or two max". Of course I never get called back.

I call them back again, this time their genius solution is to go to a Rogers store and show them the receipt I have. I arrive at the rogers store, what can they do for me? Pretty much nothing, takes about 40 min and all he can do is fax in my receipt to the same number I already did.

I called back the next day, of course they don't have the fax... I am pretty angry now, I have spent hours and hours on the phone (which constantly gets dropped and I have to call back). Now they have a new solution for me, Call my credit card company and have the charges reversed. "Rogers has an open door with the credit card companies to reverse payments" I was told. So after a lot of arguing I call Mastercard. Wow! I get to speak to an agent right away? What is this? Then I remembered I wasn't calling rogers... it was a normal company that wants people's business. They told me I couldn't "reverse" the payment because it was over 120 days, and that Rogers would have to do something on their end...

I'm going to call rogers again now...

Well the problem is still not resolved... I really want to cancel my account. I pay for two blackberries and cable internet with them, and they have been such a hassle to deal with.

I will try and post an update if this ever gets solved..

Bottom line: As long as you never have a billing issue Rogers is ok... As long as you never ever have to get something "fixed" with them it may be bearable to be a Customer, unfortunately for me I did have an issue (several) and it is unbearable.

I have had 2 phones with rogers for 3 years now. I had a 3 year contract so i was stuck with them. My bills were constantly wrong, there where number of charges for reasons even rogers staff could not explain. Now my 3 year contract expired and I was trying to cancel my contract. They where telling me becauce I added texting plan a couple of year back that my contract had 2 years added to it, which is not the case. After about 30 min of arguing they said they would cancel my contract in a yaer, and after about 20 more they ageed to cancel it on the date stated in the original agreement. In a couple of days I found out that my plan in fact was not canceled on the date it was suppost to and that they are expecting me to pay for an extra month because they have 30 day cancelation policy. When I phoned backed and argued that contract states the last day and that i do not wish to renew and they have no right to charge me for one more month (I don't even have their phone anymore). They asked me to fax them my original contract and said they will honor the agreement if it does not states 30 day cancelation policy which it doesn't. After I faxed it to them and phoned back, they claimed they did not recieve the fax and that I have to do it again.
As far as my second phone. I never went on a contrac it was support to be by monthly. I have never bought a phone from there just the SIM card. And after all this I wanted to cancel my second number and they are telling me that I still have years to go and I can;t cancel it. I have never signed a contract or resieved a phone form them, and they still would charge me 200$ in case of cancelation.
This company is really messed up. It is painfull to deal with. I would not sudgesst to anyone to get the phone with them. Just go with Sasktel or some other company awailable. Not Fido either, rogers and fido are the same thing.

My friend got one of the first generations of iPhone, when rogers started selling them, apple also had a new Firmware (in other words; new patch or program version). This was to help speed up the iPhone. Turns out, it didn't have an ON/OFF switch for data transfer. (as my friend told me)

So with no data plan and the phone was kept on network all the time, his next Rogers bill stacked up to 400$$. When he called customer services, they totally blew him off and only offered him one solution, more like a scam for all iPhone user, the solution was to sign a new 3yr contract with data services with rogers, and the 400$ bill will be wiped off of record. This is stupid, paying them 60$ and up per month just for that data plan and for a 3 yr contract.

I say every iPhone users should complain to CRTC (the mother of all phone network providers) about this ridiculous scam.

Why its a scam? Rogers stores or services did not notice their customers of the conditions or modifications of the upgrade. Nor did rogers or apple provided with an ON/OFF switch for this function. Therefore all users are being charged without notice.

Even though this is not my bill this still makes me really angry, my mother had purchased 2 cellphones one for my father and one for herself, my dad and mother decide to try them out, only used them for 10 minutes and after that they didn't work at all period! My mother had me take them back to get our refund back from the store with the reciept and all the forms attached to it, they wouldn't accept them back, so I went back home feeling like an idiot. So my mother decides to phone them and get them disconnect us and they told us they were going to charge us a 1000 dollars for a disconnection fee, and after that was said my mother hung up the phone. We're not familiar with Rogers because we're with Telus, I've been apart of telus for 3 years now, and no problems, they actually work with you and are super friendly!

Just today we recieved a letter from vancouver collection agency stating that we owe 1700 hundred dollars! for phones that we're never used, we don't even have them any more, where the heck do they crunch that kind of numbers?! I say let them take us to court.