I'd lost my phone on the way into work, work at a call center here. Didn't realize the phone had dropped off my belt at the time I was at work, most times I thought i'd left it at home like I usually did. However, on getting home, I got a message saying that someone found my BB Curve in the parking lot where I work. Great, figured they'd be able to return it to me, problem solved. How wrong I was. Called Rogers, got the line suspended for being. Called the RCMP after 2days of failed calls to contact the person who's got my BB Curve. Because of the "ONE" call that the person made to let me know he found my device. they're not able to do anything ( nor willing to either IMHO). RCMP tells me that rogers has to locate the phone via GPS locator, Rogers tells me that the RCMP have to locate it. i'm stuck in the middle, 8mo or so into a 3yr contract and no one willing to help get my BB Curve back. the # that came up on Caller ID won't answer, and the times they do, they say they'll pass on the message to the guy that found my device. all to no avail. my recommendation, if ya don't use data, go prepaid, go Virgin. or if you use data, don't go Rogers. wait till there's more GSM providers, or find that one has more data usage than Rogers. Especially if they offer data only plans.

MY story is long but i am going to make it short .i am rogers customer since december 2002 . like today 6 years i have 5 cell phones cable internet.my average monthly bill 400 dollars. in september 2008 .i get a phone call from rogers customer service.asking me how is my i phone and if iam satisfy with the phone.i was surprise what are they talking about, they said that ihave order 2 iphones not one.make a long story short they said that they are going to adjust the story.
1-the fact is they accusing me with theft and this not accebtebale.
2-i did not receive any invoice in september and october.
they call me for the payments i said that i dont have any invoice. so roger customer services thy changed my address to a different one and all the invoices are going there. they want me topay over 1000 dollars with no invoices. in september all my phones name display has changed.
the suspend my services because i did not pay, the reason is that i dont have invoices. i ask to send me a copy wich i got charge extra to sed the invoices.
i start paying the 1st invoices but the charges are not correct.
rogers they admit that fraud has been done tomy account.and they dont care they want to pay for it you call customer services after hours and hours waiting they hang up on you.and now they suspend my services again whish is their mistake not me i have all the proof . this is uneccaptable fro rogers wireless. thanks

On Fri. Nov 8/08, as the final month of our 3 year contract approached, my spouse contacted Rogers to renew our contract and to actually order two new cell phones. After being told we were considered excellant customers based on our three year history, the deal was made, and charges were calculated. No word from the rep regarding when the final payment for the new phones was due.
Today, Wed., Nov 12/08, after yesterday's day of morning, I attempted to use my cell phone. My call was directed to Rogers customer service, where I was informed that charges on my account were over the limit, and therefore, our service had been suspended.
After bouncing between billing and customer service for approx. 1 - 1 1/2 hours, we determined we were over our limit because of the new phones we had purchased, but not yet received. Furthermore, despite our history and the fact that we still had a month on our current contract, nothing could be done to reinstate service until payment had been received.
Know what they can do with their service? And, where else do I write.

In January 2008 I signed a 3 years contract with Rogers for the new Blackberry Pearl. The slaes person assured me that this phone will work in Korea, China and Mongolia where I do Business and travel often.
The Map showed showed most of the world.
during my First Trip to Korea, the phone did not work, in most of China it did not and only in Limited areas in Mongolia it worked.
When I returned Home in July, 2008 I complained to the store where I purchased the Phone, they said I mist contact Customer service, I did only to be faced with rude and arrogant person, I started writing email to the corporate email address, the answeres were not addressing my problem, I than Talked to a supervisor, and was told to address this in writing, i told her I did, no answeres to my direct questions were received.
I then wrote again and I have copies of all the emails.
I asked A- Cancell the service, B- Unlock my Phone so I can Use a SIM Card from the countries I travel to
The answer was nop, Can't do
I then asked to reduce the service to the minimum, was told the store can do it.
Went to the store, was told, the Only Minimum is $20 a month and only via the toll free #.
I got sick of them all and the very high charges the impose for even texeting to Aisa, I wrote the another email to be faced that I Have to Pay $400 cancelation Fees even when they do not cover areas, they do not service and advertize that they do.
I travelled back to Asia and now Have a local Telephone that takes SSIM cards for the countries I travel.
For the Last time I send and E-Mail from China requesting to Cancel the service here is their Answer:
E- Mail Can not do it must do it myself or by a # that do not work or from a PHONE that do not work from where I was.
Korea and other areas, are nbot included and I am to get a local Phone WOW how blatent arrogance that was, and Oh, they are not responsible, not even a sorry.
I must Pay the Bill or, else, and this followed by Cutting the service and requesting activation fees for a PHONE that is 100% useless !!!
Then, they Called my wife harrassing her for payments which I did to keep my Good Credit rating.

There Must be a law to stop this big company from such actions and be responsible to say sorry, and make their rules to match cirumstances that from the bigining they were missleading when the product and services were sold.

If any one out there has similar experiences with Rogers, or have a legal remedy I will appreciate the answer.

I hope the Law will Catch up with them soon.

Thanks,

On February 29th, 2008, I was told that I would be getting unlimited local calling until September 3rd, 2008 as compensation for a wireless plan error that the representative made.

The agreement was made over the telephone (bad move, I know) and there is no way that I can think of to prove that this agreement was made (even though they say they "record" all phone calls). It should say it in my account history, but it only goes back to April (so they tell me).

The problem is that I was under a joint account, but I had separated from that account around March to have one under my own name a few weeks later. Apparently the note was not copied into my account history and now Rogers claims that they can't do anything about it because it's not under my name. I got the first 3 months of unlimited local calling, but it stopped after June.

One of the representatives looked into the account of my partner's, found it, but still told me that I can't get it because it's not under my name. Now I am being charged for calls that I did indeed make, but should not be paying for. My bill last month was $310 when it is supposed to be $45. I have not paid for it and refuse to until the problem is solved.

If there is some kind of online petition or protest against Rogers, please notify me ASAP. I will do ANYTHING to prove them wrong and make them fix the problem they have brought upon themselves.