|
MaddwithRoku
February 8, 2010
no refund on returned item
I have have similiar difficutlties as previous customers...no refund. It has been over a month, I call weekly, and each time I am promised that I will be refunded for a retuned Roku Player. I have not yet received a refund. I notified my credit card company to take action and have also complained to Amazon.com. I hope that either of these will satisfy my request.
|
|
|
graygirl22
December 21, 2009
CUSTOMER SERVICE
FREE RETURN SHIPPING MY ASS!!! I have talked to 5 different ROKU "customer service" respresentatives trying to get them to EMAIL me a RETURN SHIPPING LABEL. Every 2-3 days I get a new email from a DIFFERENT representative saying they recommend I wait 2-3 days before receiving the Shipping Label. I don't know why I have to wait 2-3 days for an EMAIL. But that was over a week ago. I've spoken to 2-3 people on the phone-they were no help at ALL. And two randoms have emailed me suggesting I wait. THey advertise a 30 day money back guarantee but they won't give you a shipping label within the 30 days. What a fuckin joke. Do not buy this player-a PS3 or Computer can stream NEtflix movies. Don't waste your time or money on this "Roku" player.
Oh and the BEST part is, I could have written "return to sender" and it could have been returned HOWEVER when I called for to request a Return Shipping Label they needed the "serial number' of my player so I had to open the box to get that information. Sneaky Roku, sneaky. I hope NO ONE buys your worthless player.
merry christmas
|
|
|
JOBLO
December 1, 2009
Customer Service is a JOKE!
STAY AWAY from this company! (unless you have money to throw away, then by all means) I ordered one of these units as a birthday present for my mother, two weeks early. I'm a student, and don't have much money, so I could barley afford this unit, so the "free shipping" was my incentive for buying it.
The Roku website says 9 days for delivery, I had plenty of time... or so I thought. Each time I track my package, I get a new, later date, (and the shipment is only a direct line, from California to Nevada!) If I had known it actually take more than TWO weeks from California to Nevada, I would never have ordered this thing. How long from California to NY? Three months??
Roku Customer Service: "Bob Jones", with an illegible Indian accent, clearly could care less, an suggested that I buy a new one, and send that one back after it arrives THE DAY AFTER my mother's birthday! (Then I can have two units that don't arrive on time!)Thanks Bob, you're a bloody genius!!
Why even bother with these fake "Customer Service Departments?"It's not just with this company, it's now with everything. People, we need to TAKE our country back!! It's either late, never, or just plain junk IF we get it!
I just want companies to tell the truth on their web-sites. That's all. Don't pretend to be an American company, steal my money, then have "Bob Jones" laugh at me from some boiler room in Bangladesh!
Just add this company to your Christmas list of "shady" companies to deal with! Sadly, like everything else in our country now, this is a SCAM!
|
|
|
Trevor
February 24, 2009
Bad service
Ordered the Roku player to play Netflix
movies via the internet as a Christmas
gift in late November (21). When my
husband unwrapped it, he didn't want to subscribe to Netflix. I called Roku to return the player (box was never opened)
and was told there is a 30 day return
limit. This was not on the web page I
visited (although it now says "30 Money
Back Guarantee") and it was not in the
email they sent to confirm the order nor
anywhere with the player (I opened to
box after my call to customer service).
When I asked to speak to a supervisor
the customer service rep told me that
I could not because "they are all
assisting other customers" even though I
told him I would hold as long as needed.
But I certainly would not have ordered
something with a 30 day money back
policy for a Christmas gift with
Christmas being more that a month away.
Please beware of deceptive "rules" by
this company. Netflix will never see
my money and friends and family will all
be encouraged to avoid or cancel their
memberships also, since they are a
partner to Roku.
Unfortunately Amazon has recently become
enmeshed with them also.
|
