Rollies

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3 stars
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2 stars
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1 stars
(6)
Category: Services

Contact Information
Vancouver, British Columbia, Canada

Phone number: 1-877-420-1655
rollies.com

Rollies Reviews

Gimme My Stuff! May 17, 2011
Fraud
**DON'T BUY FROM ROLLIES**DON'T BUY FROM ROLIES**DON'T BUY FROM ROLLIES**
I've been reading others complaints on here & am not surprised.
Just wish I knew about this website before I ordered from this scam artist.
It's a bit comforting knowing I'm not the only one who hasn't received the items they ordered from this company. Though I may be the only one who has waited over a year!!
I placed my order online a year ago... 5/24/10 to be exact.
I actually received 1 of 3 items in June 2010 then nothing after that.
I left numerous voice-mails & emails though he only responded by email a few times (I got 3 emails from him to be exact). In fact in quotations below are the emails he wrote me.
This is exactly what he finally wrote to me in Dec 2010:
"Sorry for the missed phone calls. I can’t get this order at this time. I know I can get both pieces from my Quebec supplier and I am working on a smaller order for January and have written you down for it. I just can’t get it right now though, sorry my company has not recovered to be able to make the order. If you can not wait I can get a money order for you instead. Let me know"
He actually was nice enuff to send me another email in Dec 2010:
"The issue was I had a 7 grand order in with the supplier, that was too much, I could not pay it. I am gonna make a smaller order this time one I can afford to pay on one of my payouts then work on the other stuff the months after. I will do what I can to get this for January. Sorry"
Then the last email he sent me was Jan 2011:
"I still can not get an order from this supplier. I have not been able to, my local suppliers keep eating all the money up so an order with Hightimes is still impossible for me. I hope to have my wholesale going again soon, if the merchant processor I applied to work outs this week and then I can possible make an order but for now, a small order will be made with HighTimes in Febuary. I have written you down for this small order so if all goes well I will have it then. Sorry but my company was hit hard and I don’t have a magical bank account to save it so, I have eliminated my business partner and his lack of doing anything to bring in money so I am making more money now and hopefully get this order done soon"
So how are ANY of your excuses my fault?!? I don't are what excuses you have.
Excuses are like A-Holes...everyone has one, including you Roll Guy.
He NEVER returned any of my numerous voice-mails I left him & the very few times he did answer the phone he always told me the same lies & would always give me his word that "next month" he would be able to send me the rest of my order.
He is more than willing to take our money but can't fulfill what we paid for.
I think I've been more than patient, in fact this is ridiculous already, nothing he says can be trusted, his word is nothing. Seriously, a year later & still the same story?
If you can't fulfill prior customers orders, WHY do you keep taking new orders?
I notice this Roll guy always writes a follow-up to everyones complaints & likes to tell everyone about his pity party w/himself.
I've filed a complaint w/the BBB of Canada as well as emailed the Attorney General in BC.
Whatever Roll writes here in response to my complaint...don't believe it.
How can he respond to complaints on here by saying he sent so & so their product & they're happy w/it if he doesn't even know the name or order# these complaints belong to?
If I ever get my money back or the rest of my order I will write a follow-up.
I hope my story will prevent this from happening to others & keep you from giving your hard earned money to this scammer!
**DON'T BUY FROM ROLLIES**DON'T BUY FROM ROLIES**DON'T BUY FROM ROLLIES**
Gimme My Stuff! May 17, 2011
Fraud / Scam
**DON'T BUY FROM ROLLIES**DON'T BUY FROM ROLIES**DON'T BUY FROM ROLLIES**
I've been reading others complaints on here & am not surprised.
Just wish I knew about this website before I ordered from this scam artist.
It's a bit comforting knowing I'm not the only one who hasn't received the items they ordered from this company. Though I may be the only one who has waited over a year!!
I placed my order online a year ago... 5/24/10 to be exact.
I actually received 1 of 3 items in June 2010 then nothing after that.
I left numerous voice-mails & emails though he only responded by email a few times (I got 3 emails from him to be exact). In fact in quotations below are the emails he wrote me.
This is exactly what he finally wrote to me in Dec 2010:
"Sorry for the missed phone calls. I can’t get this order at this time. I know I can get both pieces from my Quebec supplier and I am working on a smaller order for January and have written you down for it. I just can’t get it right now though, sorry my company has not recovered to be able to make the order. If you can not wait I can get a money order for you instead. Let me know"
He actually was nice enuff to send me another email in Dec 2010:
"The issue was I had a 7 grand order in with the supplier, that was too much, I could not pay it. I am gonna make a smaller order this time one I can afford to pay on one of my payouts then work on the other stuff the months after. I will do what I can to get this for January. Sorry"
Then the last email he sent me was Jan 2011:
"I still can not get an order from this supplier. I have not been able to, my local suppliers keep eating all the money up so an order with Hightimes is still impossible for me. I hope to have my wholesale going again soon, if the merchant processor I applied to work outs this week and then I can possible make an order but for now, a small order will be made with HighTimes in Febuary. I have written you down for this small order so if all goes well I will have it then. Sorry but my company was hit hard and I don’t have a magical bank account to save it so, I have eliminated my business partner and his lack of doing anything to bring in money so I am making more money now and hopefully get this order done soon"
So how are ANY of your excuses my fault?!? I don't are what excuses you have.
Excuses are like A-Holes...everyone has one, including you Roll Guy.
He NEVER returned any of my numerous voice-mails I left him & the very few times he did answer the phone he always told me the same lies & would always give me his word that "next month" he would be able to send me the rest of my order.
He is more than willing to take our money but can't fulfill what we paid for.
I think I've been more than patient, in fact this is ridiculous already, nothing he says can be trusted, his word is nothing. Seriously, a year later & still the same story?
If you can't fulfill prior customers orders, WHY do you keep taking new orders?
I notice this Roll guy always writes a follow-up to everyones complaints & likes to tell everyone about his pity party w/himself.
I've filed a complaint w/the BBB of Canada as well as emailed the Attorney General in BC.
Whatever Roll writes here in response to my complaint...don't believe it.
How can he respond to complaints on here by saying he sent so & so their product & they're happy w/it if he doesn't even know the name or order# these complaints belong to?
If I ever get my money back or the rest of my order I will write a follow-up.
I hope my story will prevent this from happening to others & keep you from giving your hard earned money to this scammer!
**DON'T BUY FROM ROLLIES**DON'T BUY FROM ROLIES**DON'T BUY FROM ROLLIES**
Gimme My Stuff! May 17, 2011
Fraud / Scam
**DON'T BUY FROM ROLLIES**DON'T BUY FROM ROLIES**DON'T BUY FROM ROLLIES**
I've been reading others complaints on here & am not surprised.
Just wish I knew about this website before I ordered from this scam artist.
It's a bit comforting knowing I'm not the only one who hasn't received the items they ordered from this company. Though I may be the only one who has waited over a year!!
I placed my order online a year ago... 5/24/10 to be exact.
I actually received 1 of 3 items in June 2010 then nothing after that.
I left numerous voice-mails & emails though he only responded by email a few times (I got 3 emails from him to be exact). In fact in quotations below are the emails he wrote me.
This is exactly what he finally wrote to me in Dec 2010:
"Sorry for the missed phone calls. I can’t get this order at this time. I know I can get both pieces from my Quebec supplier and I am working on a smaller order for January and have written you down for it. I just can’t get it right now though, sorry my company has not recovered to be able to make the order. If you can not wait I can get a money order for you instead. Let me know"
He actually was nice enuff to send me another email in Dec 2010:
"The issue was I had a 7 grand order in with the supplier, that was too much, I could not pay it. I am gonna make a smaller order this time one I can afford to pay on one of my payouts then work on the other stuff the months after. I will do what I can to get this for January. Sorry"
Then the last email he sent me was Jan 2011:
"I still can not get an order from this supplier. I have not been able to, my local suppliers keep eating all the money up so an order with Hightimes is still impossible for me. I hope to have my wholesale going again soon, if the merchant processor I applied to work outs this week and then I can possible make an order but for now, a small order will be made with HighTimes in Febuary. I have written you down for this small order so if all goes well I will have it then. Sorry but my company was hit hard and I don’t have a magical bank account to save it so, I have eliminated my business partner and his lack of doing anything to bring in money so I am making more money now and hopefully get this order done soon"
So how are ANY of your excuses my fault?!? I don't are what excuses you have.
Excuses are like A-Holes...everyone has one, including you Roll Guy.
He NEVER returned any of my numerous voice-mails I left him & the very few times he did answer the phone he always told me the same lies & would always give me his word that "next month" he would be able to send me the rest of my order.
He is more than willing to take our money but can't fulfill what we paid for.
I think I've been more than patient, in fact this is ridiculous already, nothing he says can be trusted, his word is nothing. Seriously, a year later & still the same story?
If you can't fulfill prior customers orders, WHY do you keep taking new orders?
I notice this Roll guy always writes a follow-up to everyones complaints & likes to tell everyone about his pity party w/himself.
I've filed a complaint w/the BBB of Canada as well as emailed the Attorney General in BC.
Whatever Roll writes here in response to my complaint...don't believe it.
How can he respond to complaints on here by saying he sent so & so their product & they're happy w/it if he doesn't even know the name or order# these complaints belong to?
If I ever get my money back or the rest of my order I will write a follow-up.
I hope my story will prevent this from happening to others & keep you from giving your hard earned money to this scammer!
**DON'T BUY FROM ROLLIES**DON'T BUY FROM ROLIES**DON'T BUY FROM ROLLIES**
britgirl April 5, 2010
just a terrible website/service
I ordered from Rollies on 2/23/10 - they estimated 4 weeks shipping time. that 4 weeks came & went and I emailed 2x & finally received a response when I said I was disputing the charge on my card. The answer I got from Rollies was frankly - rude, unprofessional and almost threatening! they indicated that by my disputing the charge on my card, i was going to be labeled an 'international high risk customer' and would most likely get charged by my credit card company.

The entire email was rude, very poor customer service. Their website says 'you will not get a refund, so don't ask - if you can'twait for your order, don't order" - no other site charges you when you order - they all charge you when they ship - this company charged me the moment I hit the "submit" button & has had my money in their account for about 90 days- what would the interest on that be? that's where they are making their money, not in services as I truley believe they have no products - it's a scam.

Do yourself a favor - find your local head shop & purchase locally. Don't use this website unless you are wiling to wait well over 4 weeks for your product!
jbeverly March 26, 2010
no response, no merchandise
I purchased a product from rollies.com on February 7, 2010. Immediately my card was charged but I still have not received my purchase. The website states that it can take up to 5 weeks for delivery. I have requested a status update on my order three different times and I have received no replies. I have also tried calling the number on the website numerous times and there has been no answer. This website is not legitimate and I would not purchase a product from Rollies.com. I am going to start the process of filing charges against the owner unless my item is shipped/exchanged in the next two weeks and I would recommend anyone else with the same problem to do the same. This man obviously does not care about his business or his customers.
Rodney June 21, 2009
Avoid like a plague
I ordered 3 small items on 12-21-08. As of 6-3-09 I still have not received anything. The only way to get vendor to respond is to file a claim ticket thru the merchant. Don't waste your time with the e-mail listed on their site. They won't answer it. I offered to let the vendor substitute any items but still nothing. The website looks impressive but nothing on there site is in stock.

Stay away from this vendor unless you are willing to wait several months for your order. It is going on 6 months for me and the only thing I received was excuses. It is hard to believe they actually have a merchant account. They must get tons of charge backs. That is what I plan to do now after having these deadbeats jerk me around for 5 months.

STAY AWAY FROM THIS SITE!!!

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