I will never buy from the Room Store again. Purchased a desk from the Waldorf Store and had to wait for delivery to the warehouse four weeks. Picked the desk up at the Jessup Warehouse and it was damaged. Got the box home to see that the side had been damaged and taped up and there were footprints across the top of the box. Inside the desk itself was damaged. Called the Roomstore who sent somone out to investigate. Was told that a new top would be delivered to replace the damaged one in about 4 - 6 weeks. I was also told that when it was delivered they would set the desk up and pick-up the damaged top. 6 weeks later, no new desktop. They did not call or provide me with any update on getting the replacement desk. I had to call them and they told me that they could not just order the desktop, that the entire desk would have to be replaced. They assumed I would keep the damaged desk. I told them no. I was told a new desk would be ordered and that it would be another 4 - 6 weeks. 4 weeks later no call. I had to call them again and was told the desk was at the Jessup warehouse and that I would have to return the damaged desk and collect the new desk. I told the customer service rep that I was told that since it was damaged in the first place, the new one would be delivered. She said no, I would have to pick it up and return the damaged desk. Picked up the new desk and, you guessed it, the box was damaged. The replacement desk is damaged. Never again will I purchase anything from this sorry of an excuse of a store.