Last spring, my husband and I purchased a living room set from Roomful Express. The couch broke in the fall. They sent a Craftsman to fix the problem. The couch broke again a few months later. It was the same problem. Another craftsman came out to repair the couch and left with it not being fixed. He didn't even contact Roomful's cooperate offices to let them know that he was unable to fix it. I am also unable to see his reports. I had to call the Cooperate Office myself to let them know that is still broken. After 2 weeks of leaving message, and not having my call returned, I was finally given a credit to go pick out new couches. We went to the store and wasn't able to find anything that we want to buy and I don't want to purchase any more furniture from Roomful Express. After another week of leaving messages for supervisors (Smaragda, Jennifer, and Melinda) the only thing they were able to do it extend my store credit for 1 month and talk to the crafts man. They are not even guaranteeing that a craftsman will come out to look at our couch again. I do not to purchase any more furniture from Roomful. I either want my couch fixed or be refunded in full to that I can go to another store to purchase my furniture (which they tell me is not possible). I will never buy any more furniture from Roomful because of the lack of quality and the poor customer service.

I should also add that when I had the furniture delivered, I was 8 months pregnant and the delivery guys wanted to leave the furniture in my kitchen and I could slide it (which was 2 huge leather reclining sofas) into the family room. They didnt want to take their muddy shoes off. I told them to just leave their shoes on and I was stuck scrubbing the carpet.

If looking for furniture, please go somewhere else. Roomful Express may have inexpensive furniture, but it is definitely not well made furniture, their delivery guys are lazy, and their customer service is horrible.

Bought a cushion chair and the padding went flat within a year. The repairman stated it was damaged "in-house" therefore voiding the warranty which I paid a nice price to have. Where else but "in-house" is a $400 chair to be put? They refused to fix it except if I pay out of my own pocket. I strongly recommend not purchasing the EXTENDED warranty on their furniture.

I bought a bedroom set on May 17th which included headboard, footboard, night stand, chest, dresser, mirror, slats, mattress and rails. Everything was in stock when the lady typed it all in except for the headboard and footboard. She offered to have everything sent by that wednesday and that roomful express would give me a "Loaner" head board and footboard. I declined because i wanted everything to come at once. She told me that the headboard and footboard should be in within two weeks and put everything else on hold so that it would be ready to be shipped when the headboard and footboard came in. I got my credit card statement in today May 26 and decided to call to see when everything could be shipped. I understand that when things are on back order that it takes longer to get to me and i am willing to accept that. The customer service rep. told me that my whole order was out of stock and that they cant even guarentee that my order will be shipped within a month. This is completely unacceptable. Now instead of waiting on only a headboard and footboard to be in stock, i am waiting for the entire bedroom set to be in stock. This is a terrible business practice. I paid over $2400 for a bedroom set only to be inconvienced even longer because now more than two items are not in stock. So now i am sleeping on a futon for more than a month until my order is ready. The customer Rep. said there is also no guarentee when it will be ready to be shipped. This is unacceptable, when you buy a product, the person selling it to you should let you know when the product should be in. The woman who sold me the set assured me that all of the other products i bought were on hold so that no one else can take them and that my bedroom set will be sent as soon as they have everything. I have bought a livingroom set from here before and had no problems. I have spent thousands of dollars at Roomful Express and this problem should of been handled better from the customer reps. I will not be buying from here again.. Terrible service

I have been trying for nearly 2 weeks to have furniture delivered. First I was told it would be delivered in 48 hours. Then I was told I had to wait 9 days. Today, on the date of scheduled delivery, I find out that they aren't coming until next week. The only solution offered by customer service is to waive the delivery fee. Even threatening to cancel the entire order was met with indifference. Apparently they don't care about customer satisfaction.

I have been trying for nearly 2 weeks to have furniture delivered. First I was told it would be delivered in 48 hours. Then I was told I had to wait 9 days. Today, on the date of scheduled delivery, I find out that they aren't coming until next week. The only solution offered by customer service is to waive the delivery fee. Even threatening to cancel the entire order was met with indifference. Apparently they don't care about customer satisfaction.