We ordered a couch from Rooms made easy. Paid in full and never received! They kept giving us excuses that the truck never came in, how many times can that possibly happen? The manager or owner Lorri has some guy screen her phone calls so shes always unavailable when there is a problem. They even have caller ID that reads the persons name aloud just as an extra measure to screen your call! I demanded a full refund and the guy laughed at me! They know they are running a bad business! After many attempts to get Lorri on the phone (who supposedly wasn't there) we finally drove an hour to the store and guess who was sitting there? Yep you guessed it! We demanded are money back and after getting the run around and not taking NO for an answer she FINALLY refunded are money! I consider us lucky!!! DO NOT BUY ANYTHING FROM THEM!!! THEY ARE TRYING TO SCAM PEOPLE!!!

I really wish I would have read the complaints on this place before I ordered my furniture. We went in and I should have noticed the red flag... The owner helped us look through some books to find what we needed. We wanted an entire bedroom suit and a new couch. We put it on layaway since we knew we were going to be paying it off soon. We asked for a military discount since she said she offered it. When we were writing the paperwork up she said she wasn't going to give it to us because she was throwing the shipping in for free. She said that if we called her a week in advance before payment she would order our furniture. I called her at 1:00 in the afternoon and her employees said she would be in at 2:30 and to call her back. When I called at 2:30 they told me she left at one. So of course I called them out. But willing to give her a second chance. I tried again the next day and they told me she went home sick. After being frustrated I decided to call back the next morning and yet again she wasn't there. That afternoon I went in to tell them to kiss it and she wasn't there. One of her employees called her at home to tell her that we wanted our money back. She then told him she had ordered ALL the furniture already. The next day she called me and told me that she had been sick for four days and hadn't been into work at all. But that our furniture would be in that Friday... This was a saturday. Three weeks later and our furniture is still not in. "the truck hasn't arrived with it" and yet again she isn't at the store. I recommend never stepping foot in this store for anyone because you will get lied to and screwed. We are currently waiting until she decides to show up to her business and call us back. She is in for a surprise when we take our business elsewhere.

We went into the store and ordered 10 chairs. First they never came anywhere near the date that was told to us they would arrive. When we finally got them the chairs looked like "seconds". They were scratched and the paint was 2 different colors on black. When we told them we didn't want them they gave us a run around telling us things like well they are antiqued or distressed type chairs. We were never told that when we ordered them and were completely surprised. We then were told they wouldn't replace them so I went to the mall office where the store is located and made a complaint. Then I got a call they would replace the chairs. Now, the store manager won't call us back and she won't answer the phone. So, we talked to somebody else at the store and he told us we could order different chairs, but it will take a month and a half for us to get them. DON'T DO BUSINESS WITH THIS FURNITURE STORE IS MY RECOMMENDATION.