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lottab2004
December 22, 2010
Bad Delivery ,Customer Service, Very Unprofessional
Where do I start? Well, I ordered a seven piece living room set from rooms to go and my delivery date was Wednesday Dec. 15, 2011. They called and said they woyld be at my home between the hrs of 7am to 11 am. They came at 8:30 am which was perfectly okay. I ordered a sofa, loveseat, two end tables and two lamps. Well, they charge a 99 dollar delivery and set up fee so they were suppose to set up my cofee table and two endtables. That didn't happen! The represetative who set up the delivery called back to check with us for quality assurance asked me if everything was okay? I said no my tables were left unassembled and in boxes. She saud they were suppose to set those up. She then called them and they said they were in route to clarksville, tn which is an hr away from nashville. So she calls me back and said they would be back at 3pm to finish the job. At this point my mom and I are mad. So we wait till 3 still no rooms to go. We wait till 5 still no rooms to go. So we call back and the place is now closed. So my mom and I are convinced they are not coming back mind you my tables are still in boxes.So 7:50 pm rolls a round and it's a guy supposedly representing roomg to go. He came in his personal vehicle! I live alone I wasn't about to let some guy in my house that I don't know! I wanted a refund because this service was ridiculous. So I had to assemble the tables myself two days later! I want a refund but, I called them and they said that it's nothing they can do.
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March 28, 2007
Fraudulent policy on invoices!
I purchased a furniture package totaling 1805 dollars. Rooms to go charged me 100 dollars for delivery that I did not want to pay. I offered to pick the furniture up myself at their retail location, and I was told that I could not. They said I could drive to Alabama to pick it up, or pay the 100.00 delivery charge. I canceled my order within 48 hours per their policy. I paid by check, it says on their website that returns will be processed in 10 days and money will be applied to the account. My check was cashed on 3/6/07. I called customer service to find out why my refund was taking so long. I was informed then that my money would be held for 21 days after the check was cashed. Nowhere on any paperwork, or on their website did I see this policy in writing. The sales person told me I would have my refund in 10 days. I don't understand how they can hold my money interest free for 21 days. The customer service rep couldn't explain the reasoning behind holding my refund for 21 days, I was told, "that's just our policy." I have filed a complaint with the BBB.
I want rooms to go to post this policy on invoices and their website so that this doesn't happen to anyone else. I want rooms to go to pay interest for holding my refund for 21 days, unless they can provide documentation showing that the funds were held in escrow. I would also like an apology for getting the run around.
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