Not Rooms to Go - Rooms to WAIT. Minimum 7-14 day delivery wait at Baybrook Texas store.

The Taffy twin/full loft bed with stairs and built-in dresser emits horrendous fumes, making me ill, eyes water, throat burn, congestion, flu-like symptoms. Must leave room windows open and bottom of door sealed with a towel to keep fumes from rest of house. Afraid it might be formaldehyde from China-made pressed wood products. Store says no formaldehyde, will send a technician to review - in TWO weeks. Meanwhile, I'm afraid to let my grandkids into "their" room when they visit.

Damaged headboard and upper bunk safety rail this bedroom set; damaged headboard and media center other bedroom. Nightstand on back order, delivery set 2 weeks after rest of furniture. Now we discover that delivery driver did NOT notify customer service about damages and arrange for exchanges to come with the nightstand as he promised - now further delay and back orders for damaged pieces.

$2600 at Rooms to Wait - the last money we'll spend there unless they turn this deal completely around!

I purchased a set of furniture for my daughter - a bed, drawers, bedside table and tv package. The salesman got all of the furniture entered in and totaled up and then told me that the bed was on backorder and it might take 'a little longer' to deliver. I said OK he rang up the total. I paid in full. Then he scheduled the delivery - more than a MONTH later. My daughter was very disappointed - the bed was her favorite part of the set. But it was already rung up so we scheduled it.
I must've put in the wrong time frame in my calendar because when Rooms To Go called to confirm they had evening and I had put morning into my calendar.
I called to change the delivery time. First she acted annoyed that I was changing it and then she tried to pressure me into changing my plans to take the delivery ! Rude. Then she informed me that she could 'stop' the delivery but I would have to call BACK after 48 HOURS to reschedule. I asked her why and she mumbled something about 'open inventory' policy and how they had already loaded the truck (this was 2 days before the delivery mind you..so i'm sure that's a bunch of crap) and how they would have to unload it and i couldn't reschedule until all that happened. She also added that because this is a popular bed it might be another TWO MONTHS before they will be able to deliver again.
I let her know that she already had my money for the bed and I couldn't even get the TV until after the bed was delivered and told her that I was very unhappy. She acted annoyed again and said she was sorry in a tone that was anything but. I'm stuck now. I can't take delivery Saturday so I'm screwed. Rooms to Go Kids has TERRIBLE customer service and RIDICULOUS delivery policies and I will NEVER buy furniture from them again.
I'm sure that if I told them they would have to wait 3 months for the money they wouldn't think that was reasonable. How can they think that me waiting 3 months for the furniture I've already paid for is reasonable?

Purchased one of the most expensive bedroom sets at the store, grand total, $3100.00.

First off, sales person was very nice. That is all the good I can say of the experience. Now the bad:

1st delivery: Headboard, which is essential in the bed construction, was damaged before delivery, thus never loaded on the truck. We were told this the night before delivery via a phone call from warehouse. Was told we would have to wait another week until Rooms to Go would make another delivery. i explained that our 2 year old son had no other bed as we sold his crib already in anticipation of delivery. Was told there was nothing that could be done. When truck arrived next day, over half the other pieces were damaged.

1. Computer desk-hutch, cracked and split wood, cork board had multiple chips, and the screws that were used in construction of the furniture were screwed in at incorrect angles, so they pierced through the side of the wood.

2 Dresser: cracked side, multiple chips in the wood, two - 3 inch long scratches.

3. Footboard: Cracked wood, chips in finish.

4. Nightstand: 4 inch long scratch on side.

Called Store, spoke with manager on duty the day of 12/20/2008. Was reluctant to give name, was VERY rude and discourteous. Said there was nothing she could do, we would have to take it up with the warehouse and customer service.

Customer service scheduled another delivery day (1 week later).

Second delivery attempt: This time the delivery guys showed up in a Hertz moving truck. I informed them of the replacement pieces for confirmation that they were on the truck. His response was that we owed a balance of over $1000.00---I informed him that was incorrect as we paid in full. So he never confirmed the furniture on the truck, he just went back out and started cutting open boxes. I informed him that there was a night stand in the house that he needed to take with them after they brought in the replacement - he said he would not take it because it was not on the list and not on the truck. he said take it up with...customer service. As I inspected the furniture that they were literally dropping from the truck, I noticed that again, the headboard was damaged and had to again refuse delivery. Since it is nit RTG policy to leave the furniture until a new piece is delivered, my 2 year old now has to sleep another week on the floor on an air mattress, in our room as his room is littered with partially put together furniture.

We called customer service abut the headboard and the night stand...their response is that the night stand is coming in a second delivery, now from 1-4pm. Our entire Saturday now has to be spent waiting for furniture as the second attempt was a morning delivery, and the night stand (3rd delivery) is an evening slot on the same day. Head board will be delivered a week later...The saga continues...