Rooms to Go
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Category: Home & Garden
Contact Information
26660 Interstate 45, The Woodlands, Texas, United States
Phone number: (281) 298-0247
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Rooms to Go Reviews
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Rooms2NoGO
June 9, 2011
Delivery
On May 15, 2011, I came in to the to purchase a living room set, using the Rooms To Go credit card I was pre-approved for. Jill was nice enough to show me around and answer all me questions. She advised me that the set that I was getting had the table set on back order and will be available after the 1st of June 2011, but everything else can be shipped as soon as possible. She processed the card and advised me that I needed to pay for the taxes and the delivery fee separately from the based cost of the furniture. I was not prepared to pay for the tax and delivery charges, she said she is can hold the furniture for me using my credit with RTG and instructed me to come back as soon as I am ready to arrange the delivery for the furniture.
Two weeks pass (5/27/11) and I was ready to pay the taxes and delivery fee, I was told by the clerk at the finance office that I will be receiving my furniture in three delivery, with the sofa sleeper July 7th, 2011, but she assured me that this will not be the case, she will send an email to the buyer to request for an earlier release date. Now this is when the headache started, a week later I called back to follow up on the buyers response and was told by Christine that since we just had a holiday the buyers did not have time yet to response and that she will call me back the next day. The next day no call back, I called again and got Susan on the line and was advised that she has not received a response from the buyer and promised to call me back the next day. No call. On the third attempt I finally got a supervisor and she was able to move the date earlier on the 24th of June and promised to call back to report on her attempt to get the delivery date earlier. No call back.
Here is my point of passion, I do appreciate being misled by my sales clerk using terminology such as placing your furniture on hold, because I know for a fact that the computer would flag or notify her, such as what happen with the table, that the item is on back order. I have a feeling that the furniture was available at the time of order and was just sold to someone else, while waiting for me to set up a delivery date. The part that upsets me the most is that the customer service I received in attempting to receive my furniture, was poor, lack of understanding, and careless.
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VLRD
May 4, 2011
Product came damaged with NO RETURNS
I recieved a new dining set from "Rooms to Go" furniture company today. After a 10 day wait for it to finally be delivered, I noticed that one of the chairs was damaged right out of the box! Unfortunenately, I noticed the crack in the chair about 2 minutes after the delivery men left. I called the store and let them know that the chair was damaged. They gave me a 800 number to call b/c they obviously "don't handle that from the store". I called the number they gave me and they said that they could get me a new chair in 8 days!!! I told them that that wasn't acceptable and they responded "call the store that you purchased it from!" Well, I called the store back and they said "there isn't a manager here now and he would have to call me back. 4 hours later, I decided to call them back when I hadn't recieved a call from the manager. They put me on hold and then I spoke with a lady (who wasn't the manger) and she informed me that she would have to call me back. Well, 5 hours later she calls me and says "NO RETURNS!" This company is a digrace to all furniture companies. I spent my entire day waiting to hear from Room To Go only to hear "Sorry, can't help you"! Well, I hope in the future that anyone who may want to buy furniture will not consider this company. Rooms to go doesn't care about anything but the sale and once you got it..it's yours whether you like it or not!! I hope the person who is came up with this policy encounters this same treatment every where they may go!!!
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nothappywithroomstogo
April 8, 2011
Delivery Problems
I am a recently divorced dad and a small business owner so consequintly there is usually no one at my home. The first delivery attempt was missed because even though I asked for a 30 minute call letting me know they were on the way, they called from the neighbohood. That is not enough time to close out what I am doing at the office and get home. The second attempt there was a little more lead time but they arrived prior to the window. I was in an appointment and could not leave to meet them early. I called the customer service number and said this is not working, I need to have a scheduled delivery. I was told there is no way to accomodate me. They told me to call the store. The store could not accomodate me plus the 'kids' manager was out and the other manager could not do anything. They have a 2, 000, 000 square foot facility just 10 miles away from my home and they are completely unable to tell me when they can meet me at the house. Now I guess I have another problem on my hands to cancel the order and get a full refund based on the 'Satisfaction Guarenteed' on their paperwork. Oh, and the kids will not have a bed tonight when they come stay with me.
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NG1
March 22, 2011
Delivery - Poor customer service
I purchased a bedroom set for my son on Saturday, 3/12/11 and it was to be delivered on Friday, 3/18/11. I was supposed to receive a call 48 hours in advance to tell me when delivery window would be. I never got a call so on Friday morning I called the customer service number to find out my delivery window; which was 4-8pm. I had a prior engagment so my husband stayed at home with the kids to be there for delivery. We had to be somewhere that evening but planned to have someone home between 4-8pm for the delivery. Needless to say, they didn't show up and they did call me at 7:30pm but didnt leave a voicemail since I was unable to answer. They didn't call the second contact number since no one answered the first contact number. He had to leave since they didn't show up, to feed the kids. They called me twice after that once at 8:30pm and 9:30pm and did leave messages those times to tell me they were in route and would arrive in 1.5 to 2 hours. They didn't show up to deliver and set-up a kids bedroom set until 11pm!!! Even if I was home we would have been sleeping.
So I call customer service the next day and they tell me I can't re-set my delivery until 48 business hours and to call back then. They also tell me that I "refused" delivery and to call the salesman if I want to cancel my order. When I call to cancel my order with him or to see if they will give me some sort of credit for the inconvienance. They tell me I can't give you a credit since usually we charge you an additional delivery fee since you refused the delivery but we aren't charging you. So I talk to the manager and what an a**, he tells me he can give me a $50 certificate but that's all he can do and that the window of delivery is a convienance to us but not set in stone. Their hours of delivery are 7am - 10pm but I guess he thinks eventhough that's the window of delivery, they could deliver 24 hours around the clock. What a waste of my time. Then I tried to cancel my order but now they want to charge me 20% restocking fee eventhough I never got the delivery. What a load of crap. I will never buy any furniture from them again!!! Oh and make sure you read the fine print in the pamplet they give you with your receipt. It basically states all their terrible customer service issues upfront. So I guess the customers shouldn't be surprised.
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Ms. Linda
March 18, 2011
delivery service
Delivery service sucks!!! The delivery people are independent and set up delivery their way not yours. I was lied to by a delivery driver after they tried to deliver my furniture after hours even though it states on the invoice delivery by condo rules 8:00-4:00pm! They arrived at 3:45pm and needed 1-1/2 hours to place furniture and setup. They were turned away and after a call to the local store and corporate I was told that my delivery would be the first one the next day. I spoke to the driver in person! Needless to say I called to verify again the morning of delivery and was told they would be delivering 3:00pm! I cancelled my order after complaining to corporate about the driver's commitment to me the prior day and being told again by the store there is nothing they can do that the driver's make the schedules. I am cancelling my account and never will deal with "Rooms to Go" again! If you are leary, go with your gutt and that is do not purchase furniture from their stores.
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tfrithiof
March 17, 2011
SUPPORT
MY HUSBAND AND I PURCHASED $6, 000 OF FURNITURE FROM ROOMS TO GO IN AUSTIN. THE DELIVERY MEN SHOWED UP PROMPTLY AND WE WERE DELIGHTED WITH THE FURNITURE UNTIL WE REALIZED THAT WE COULD NOT SET UP OUR BED BECAUSE THE THREE SUPPORTS FOR THE BUNKIE BOARDS/MATTRESS HAD NOT BEEN DELIVERED. THE DELIVERY MEN, WHO WERE VERY NICE, EXPLAINED THAT THESE MAY BE AN ITEM THAT WERE SUPPOSED TO BE ORDERED SEPARATELY. LONG STORY SHORT, I SPENT ALL DAY ON THE PHONE TALKING TO DELIVERY, CUSTOMER SERVICE, STORE ASSISTANT MANAGER AND MANAGER WHO WOULD NOT RESOLVE THE PROBLEM. THEY WANTED TO BRING OUT THE NECESSARY SUPPORTS SEVERAL DAYS LATER, WHICH DID NOT HELP US AS WE HAD NOWHERE ELSE TO SLEEP AT THAT TIME. WE HAD TO BUY A $50 SHEET OF PLYWOOD TO PUT DOWN FOR A SUPPORT.
THE NEXT WEEK A REPRESENTATIVE CALLED AND TRIED TO SCHEDULE DELIVERY OF THE SLATS. MY HUSBAND TOLD HER NOT TO BOTHER AND TO HAVE NO ONE COME TO OUR HOME. TODAY, A MONTH LATER, I GET A CALL FROM A DELIVERY TECH WHO STATES HE IS SUPPOSED TO BE AT MY HOUSE TODAY. ARE YOU KIDDING ME?? VERY POOR SERVICE, WON'T PURCHASE ANYTHING ELSE FROM THEM.
BUYER BEWARE!!
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Madavis
March 12, 2011
Cheap Quality Furniture and Awful Customer Service
We went to the new Rooms to Go store at I-10 West at Bunker Hill (Houston Texas)on Sunday in Jan 2011 and purchased a TV stand for $849.00 and paid for it that day.
We waited for over a week for it to be delivered and when it was it was delivered with one whole side damanged.
It looked liked it had been done in the warehouse and they tried to glue it back together, I cannot beleived they would have even let it go out the door that way.
They call and said they would be there that afternnon between 4 & 7 pm. We arrange to get off early. I received a ohine call at 9:30 am saying they were there, I had to have my brother go over and let them in and accept the deliverly.
Had they deliver it at the time they said they was I would have been there to refuse it. I call and after numberous phone calls and speaking to several people, I was told they could not pickup it up for 2 weeks. I informed them I was expecting movers in the morning and did not have room for a piece of garabge furniture, they still refuse to do anything until one week 2 days later when the came and picked it up.
When I questioned them about the refund to my debit card they said that would take up two two billing cycles. I today got the refund but now for the two deliver charges on furniture that was delivered damanged.
The people in the customer service department were unprofessional and very rude.
Four months early I had spend almost 7 grand in the Baybrook Mall, (Houston Texas) store, *** will freeze over before I give that company any more business.
I am a Interior Designed. I have used this store often, but that wll not happen again. I will make sure to tell every one I speak to about how Rooms to Go operates.
Buyer beware!!
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Blink
February 28, 2011
Worst service ever
I have been struggling with the same issues for over a year. first they sold me furniture that started falling apart in a week and tried to tell me it was normal wear and tear. in a week seriously? then after a year i got to rechoose and almost never got it delivered. i was mischarges the furniture was damaged not just once bt over and over. the customer service is the worst.
i have tried to resolve the issues all the way to regional but they refuse to work with me. i am going to the CEO and President and COO. I am done!
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RGC74
February 23, 2011
Delivery and Customer Service Nightmare
Delivery window from 2-6. I was home the entire time. At 5PM CST, I still had no delivery. Tried to call customer service, and it was CLOSED! Finally got a person in online support who couldn't connect me to anyone or tell me anything. He says this happens all the time. Finally at 6:30 PM, I got a call from dispatch who said the driver tried to deliver but couldn't get his truck in the neighborhood. He had my number, but she couldn't understand why he never called me (I'm guessing she knew this since she called me, but whatever... her name was Cary, but she refused to give me the driver's name). She also couldn't reschedule and told me I had to wait until the next day to reschedule. Called Customer Service the first thing the next morning. Spoke with a very indifferent rep who said that she didn't think there was anything she could do to get the meeting rescheduled for the same week (delivery was supposed to be on a Tuesday...). Told me she'd call me back after basically telling me to calm down. She never called back. Called again 3 hours later, spoke with someone else who basically told me there was no way they could get back to me this week. Tried to cancel order, but was told I had to call another number. Called that number and finally canceled. NO ONE cared. NO ONE apologized. This is the most siloed organization with the most unempowered customer service reps. They truly need to enter the 21st century of customer service.
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Devil
February 23, 2011
Not what they appear
Employee's ... customers...Vendors... competitors... beware of the under handed and criminal workings of this company. They are not what they appear and they are only out for one thing. What is that??? Well Power... greed.. and to keep their employee's under surveillance and fear. Union is their biggest fear and they are doing a lot to keep it out.. and I do not mean legally. Big corporate RTG will never be investigated by the FBI or anyone due to their power and their money... they give large amounts of money to all elections in this country and expect favors from that and recieve them. Just a short note this time I will return with more.
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