We ordered a love seat, couch and bedroom furniture from Rooms To Go back in JUNE of this year. We have had 4 deliveries total and still not satisfied!

1st delivery: couch, loveseat, dresser and 1 end table were delivered with satisfaction
the 2nd end table was cracked on the corner and the top of the armoire was split on 1 side with the back panel popped out. The delivery guys were amazed that these items were put on the truck.

2nd delivery: 1 end table delivered satisfactory and again the armoire was broken in numerous places. The delivery guys questioned if the piece was pulled from their "DAMAGED WAREHOUSE"

3rd delivery: one again, the armoire was busted in several locations with screws sticking out. By now, we have now bypassed customer support and are working directly with Richard Whitehead the store manager. He promised that the next delivery will be fine. That each piece will be wrapped and inspected before delivery.

4th delivery: not surprisingly, the fourth piece was damaged again! Customer service called us immediately after then delivery guys left. They said they are not allowed to deliver this piece again...4 is the limit. So now it's our fault!!!
They would be more than happy to send out someone to REPAIR the piece we have. So why in the world would we want to pay for a piece that is DAMAGED!!!

This is still unresolved but I will tell you I will never purchase from them again. The quality is AWFUL. I question if the pieces on the floor are real wood and the pieces received are Particle Board!

To be continued...

I Bought a bunk bed for my son in mid June of 2008. I was told that it woulf be back ordered until July 30th (no problem) I gave the sales person my change of phone number since they had an incorrect one, paid cash and was on my way to run errands. July 29, no call. So I called them, they had the wrong # and never even tried my cel phone. Bed would be delivered on the 30th between 12-4. 11:00 am they call and say the driver was in an accident and it would be between 4-10pm. 10 pm!!! are you kidding me?? ok no problem. well when they called at 8:30 that night and said it wouldn't be until tomorrow I was not happy. I called very upset and demanded my delivery fee be refunded. no one could do anything for me. Finally got a manager at the store on the phone who agreed to refund the delivery charge, but only after I had the bed in my possesion. That's when the stories started to change, it wasn't an accident the truck broke down. Then it was becausethe driver never showed up for work. Well I agreed to the next day delivery and felt that those of use who were being put off should be the first stops that day. Well, 10am and no call. So I called and was told by the store manager that my time was between 12-4 and I was to be be the first delivery. 4:30, no call or bed. Called manager again. He said they would be calling me with in the hour, delivery driver had some problems. At this point I was so ticked off I couldn't see straight. I asked for my money back and I didn't want the bed at all. The manager agreed So I went dpown to the strore to get it in writing. That's when he told me the driver decied to do the delivery list backwards and that's how I ended up last. HUH???? These guys don't work for you? You don't tell them which deliveries need to be first? especially since you have a disgruntled customer? I had taken two days off work unpaid for this crap. Who is in charge? I have now ordered the bed from a different company, (it has already been shipped, will call me to deliver at a time easy for me even if it has to be a weekend FREE SHIPPING ) I'll have to put the bed togehter myself now, but who cares, it's not like they have devlivery guys that can even find thier way out of a paper bag. I hate rooms to go and I have no idea whay anyone would buy from them. Half the time you don't get what you order (it took 4 devilery days and three months to get my dinning set right) and the damn "dispatch" people act like they are giving you thier first born child when you simply ask them to DO THIER JOBS!!!

I went to Rooms to Go and pay a deposit for a sectional sofa. I asked the sales manager ESPECIFICALLY if it can be done instead of right handed left handed, and he told me that of course it can be done.

When I went to pay the rest and ask for a change of side, instead of Left handed Right handed, the sales manager said it can not be done.

I tried to spoke to the manager and explain that was not my fault and I want my money back.

The manager of the store which I believe should have some power, could not do anything, and more than that he said he doesn’t believe that his employee would say something like that.

The only thing that he could do is to tell me that I can not receive the refund on my money.

The name of the manager is Moritz Bemstain.

The store was in Pembroke Pines Florida on Pines Blvd.

I believe that the personnel should be trained to tell the truth, and if they don’t know how and what to sell don’t sell it, or ask somebody that knows.

I think that the manager could at least refund my money back, otherwise he is the store manager for what to say he can’t do anything?

And last I think that Rooms to Go, don’t know how to treat their customers, and more than that how to try and keep them.

Bought sectional sofa. Delivery guys unwrapped it then carried it up 4 flights of stairs. Both sections were damaged. Got 1 replaced, when technician was out he noticed the second one had a hole in it. They replaced 2nd one with a display model - filthy cushions and mis-colored. Delivery guys threatened to damage it before delivering as they should only deliver to 3rd floor and did 4th floor to be nice. Then when called to complain they said they could give a minimal discount but that would void warranty. Offered a re-selection but that is no good as the delivery guys will not deliver to us as we are on 4th floor.

My family and I live in Garner, NC (20min. south of Raleigh) and purchased a 7pc dinette and w/ a request of an Express Delivery prior to the 4th of July weekend, we were expecting company. When it was delivered on the 2nd not only was the glass backing to the hutch shattered, the dinette table had a some discoloration, we received the wrong chairs and the one's we received were not stable! I called back to the showrm. for nearly 1/2hr. straight w/ no-one answer! It's just another example of "Take the Money and Run!!!"