We called concerning defective wedge that was purchased along with console loveseat & queen sleeper, 7/07.

RTGO representative came and inspected wedge and agreed it was defective and stated he put in a request to have replaced and we would be receiving a call on 3 days when item would be delivered.

Saturday, 6/28/08, I received a call from RTGO and was told the item could not be replaced because item was no long available and there was nothing they could do to help me.

I can not believe that a furniture company as big as RTGO can not replace and piece of furniture that is less than one year old or give me some other alternative for my inconvenience.

Please reply to be ASAP, I am along time & loyal customer to your company and feel this could have been handling better.

Blanche Copeland

18936 Duquesne, Dr

Tampa, FL 33647

Telephone: 813-910-4309 (C) 505-0842

I purchased an entertainment centre, which was delivered, BROKEN last Friday (100$ fee). The delivery person typed in the information, told me I’d receive a call to have a new entertainment centre delivered. Per the cc department, I have to wait 4 weeks after the date of purchase to have my unbroken piece delivered. - (If you argue, they will cut that down by a week - FYI) Speaking of argue - the cc rep named SUNDAY was not only rude, but down right nasty... So, let’s recap. Buy furniture June 2nd, and maybe it will be delivered intact June 27th... (Don't forget, I paid 100$ for delivery)... So, after being outraged, I contacted the local store, spoke to the manager - CHRIS, who at least was able to move that date up to June 25th. At least he listened to my concerns, and appeared to be concerned I was a satisfied customer... Shame on you, rooms to go customer service department for your crappy customer service...

I bought a Disney bedroom furniture, the dresser came in pieces, all literally. I could not believe that they want to leave in until they bring another. I made them to take it away. It was all inside broken!! My bedroom collection was with a lot of damages, they sent a person for inspection, and was surprised what he did was took a paste like it was a car and painted. You don’t want to see that. The same happened with my dining. You touch it and we have to repair. About the contract that signed, I specifically said that I didn't want any insurance. They told me nooo, that is not going to happen, sign here that you do not want insurance, guess what she mark that I wanted the insurance. Never again I want to know about Rooms to go.

My dealings at the Rooms to Go in the Woodlands TX store was horrible... I bought 3500.00 dollars worth of furniture’s with the understanding that the furniture would be delivered by a stated date. Both the sales person and manager agreed and promised that my furniture would be delivered by the given date.

I gave the sales person my % down in the form of a check. The wait to process the order was almost 2 hours. The excuse was, the sales person was new and the office staff was new. The manager repeatedly had to be called during the process of my order. I was told by the manager that he would call me the next day with confirmation of the delivery date and time.

The next day arrived and I stayed home by the phone awaiting a call from Rooms To Go, guess what, no call. I checked my checking account and the deposit to Rooms To Go had already been taken out of my account. I truly felt at this point that something fishy was going on.

I went to the store the following day. I spoke with a different manager. He said the original sales person and 1st manager had no right to promise the delivery date that was stated, that this was totally impossible... My reply was to cancel my order and to give me my deposit back. This manager said that they would cancel my order. (I was with in the 48 hrs). But I would have to call the main office and request my money which would take 4 to 6 weeks...

I called customer service and received a «I’m sorry but that’s policy". So now I have no new furniture, no money to put down. And when I went to another store my credit report shows the Rooms To Go credit and my report looks like I am over extended.

It’s been 4 weeks, still no money from Rooms To Go. The sales person and 1st manager were total liars just to get the sale. I truly believe they thought that when my deposit was processed and out of my account that I would not back out of the deal. The 2nd manager was a total condescending ***. And the customer service person sounded like she was suffering from a Prozac overdose.

If you do not heed my warning and stay away from Rooms To Go, be smart and put your deposit down with a credit card so you can stop the transfer. Remember you only have 48 hrs to cancel your order, or you will be stuck with having to deal with these morons.

When I was leaving the store after I had bought my furniture, there was what I thought at the time to be a crazy lady in there who was being escorted out of the store. As she passed each customer she would say "Don't buy at Rooms To Go, they will ***". Hindsite shows no truer words could have been spoken..

Beware of MANDATORY DELIVERY with "every" purchase. After visiting Rooms To Go in Metairie, LA, I finally found two small pieces of furniture for which I had been shopping for over two months. After ringing up my purchase, the salesperson itemized the charges, including a mandatory delivery fee of over $50.00, which brought the total purchase amount over my budget. I explained to the salesperson that while I was willing to place the order and wait for its arrival, I preferred to pick up my purchase at the store to eliminate the deliver costs (as well as the time I had to wait at home for delivery, which I was told was not guaranteed on-time). Regretfully, the salesperson lost the sale (and his commission) as I thought the mandatory delivery costs were unjustified since I live only 4.2 miles from this store. Besides, I own a truck and can easily haul these small furniture items. The store does not tell you about this "hidden cost" until you make your purchase... so just be aware!