We spent around $10K in November 2010 for 3 bedroom sets. The 3 sets were delivered in December 2010 with problems / damages / defects. The damages were noted and we were told someone would call us. After a day or two and no phone calls we made some calls and finally got someone that wanted to set up another appointment for someone to come out and inspect the damages that the delivery drivers reported. Rooms To Go sent someone out a week or so later and he made notes to have the King size bed, dresser w/mirror replaced, daughter's white dresser, and other daughter's black head board and foot board replaced. It took two more weeks to get a delivery date scheduled with a 4 hour window. On delivery date they finally showed up an hour later than the delivery time. The driver asked me to sign a waiver form relieving him from any damage they might do to my walls. I told him he was out of his mind if he thought I was going to sign that. When they took the furniture off the truck they didn't have all the parts to put the king size bed together and the dresser had indents in the wood in several places. They brought a white headboard and black footboard to replace my daughter's black queen size bed. I asked what was I supposed to do with two different colors when they both were supposed to be black. The white dresser was damaged right out of the box. I refused the entire shipment and called customer service first thing the next morning and was asked by them why didn't I keep the mirror for the king size dresser. I asked her what was I supposed to put it on being that the dresser was damaged. All the damages were called in during the delivery by the drivers and again by me the next morning. Afer fighting with customer service another delivery date was made for yesterday 5 Feb 2011 between 10 and 2. The drivers showed up 2 hours late with the same exact furniture I had refused weeks prior. Customer service was called and told us they would not schedule another delivery because we had a large order and already refused it twice. It wouldn't be refused if they made sure the order was correct in the first place. What does a person have to do to get what they paid for. They may have some great furniture but it seems like all the good stuff is on the show room floor. They don't have to worry about getting anymore of my hard earned $$$$$'s.

We spent around $10K in November 2010 for 3 bedroom sets. The 3 sets were delivered in December 2010 with problems / damages / defects. The damages were noted and we were told someone would call us. After a day or two and no phone calls we made some calls and finally got someone that wanted to set up another appointment for someone to come out and inspect the damages that the delivery drivers reported. Rooms To Go sent someone out a week or so later and he made notes to have the King size bed, dresser w/mirror replaced, daughter's white dresser, and other daughter's black head board and foot board replaced. It took two more weeks to get a delivery date scheduled with a 4 hour window. On delivery date they finally showed up an hour later than the delivery time. The driver asked me to sign a waiver form relieving him from any damage they might do to my walls. I told him he was out of his mind if he thought I was going to sign that. When they took the furniture off the truck they didn't have all the parts to put the king size bed together and the dresser had indents in the wood in several places. They brought a white headboard and black footboard to replace my daughter's black queen size bed. I asked what was I supposed to do with two different colors when they both were supposed to be black. The white dresser was damaged right out of the box. I refused the entire shipment and called customer service first thing the next morning and was asked by them why didn't I keep the mirror for the king size dresser. I asked her what was I supposed to put it on being that the dresser was damaged. All the damages were called in during the delivery by the drivers and again by me the next morning. Afer fighting with customer service another delivery date was made for yesterday 5 Feb 2011 between 10 and 2. The drivers showed up 2 hours late with the same exact furniture I had refused weeks prior. Customer service was called and told us they would not schedule another delivery because we had a large order and already refused it twice. It wouldn't be refused if they made sure the order was correct in the first place. What does a person have to do to get what they paid for. They may have some great furniture but it seems like all the good stuff is on the show room floor. They don't have to worry about getting anymore of my hard earned $$$$$'s.

I purchased a recliner sofa set from Rooms To Go. Last week my wife was sitting on the sofa with the recliner extended and she got off the sofa from the side. She cut her leg when she got off. The metal bars under the recliner are sharp and not filed down correctly. When I complained about it, the service technician they sent over said that it was her fault. She should have closed the recliner before getting up. Rooms To Go made no effort to rectify the situation. I'm not happy that they sell dangerous products and make no effort to correct the error. On top of it they blame the customer for "improper usage".

I purchased a recliner sofa set from Rooms To Go. Last week my wife was sitting on the sofa with the recliner extended and she got off the sofa from the side. She cut her leg when she got off. She had to get a tetanus shot for her cuts.The metal bars under the recliner are sharp and not filed down correctly. When I complained about it, the service technician they sent over said that it was her fault. She should have closed the recliner before getting up. Rooms To Go made no effort to rectify the situation. I'm not happy that they sell dangerous products and make no effort to correct the error. On top of it they blame the customer for "improper usage". Very unprofessional behavior especially after spending thousands of dollars on the product.

I purchased a sofa that costs me $1600 from Rooms to go, the in-store service was typical but all trouble started after I purchased an extended warrenty from them & had my sofa delivered. Upon delivery my sofa was delivered with a broken leg, they asked if they could just fix it instead of bringing a whole new piece, beings I had waited forever to receive my delivery & it was such an inconvinence in the first place I decided to go with the option to fix it. As time went on I had to have it fixed 3 more times, (along with several other peices that were never resolved either) now after they couldnt fix it they are suppossed to replace it due to my warrenty, well it never got replaced, I called several times to have different techs come out, half the time they were too lazy to the job, or they lied about things, I even had one guy I waited for all saturday to come & he never showed, when I called to find out what was going on, cust service told me his report said I wasnt home, this last event they agreed to send someone out for a "courtesy" in home repair even thou my warrenty is expired now (how convinent) because all the damages were reported under the warrentty they just never did their job, when the guy came he said it was unrepairable & they would replace my sofa, so he didnt even try to fix it, when I got the follow up call they told me they never agreed for him to come out on those terms, only for my stain issues which are still under warrenty (that wasnt resolved either) they also told me his report read completely different from what he told me *LIES* so I asked to speak to management & the lady told me she was management, I've never known the management to answer the cust service lines when u call *MORE LIES* The conclusion I came up with is that rooms to go hires cheap laborers who dont want to work, dont know how to do their job, & will lie on their reports to benefit rooms to go so they dont have to follow thru with a warrenty repair, the on phone cust. service operaters are just plain rude & are NOT there to help the consumer, I could go on & on about the terrible service, or the service I DIDNT receive! They DO NOT & WILL NOT honor the warrenty they will just lie, scam, & give you the run around until your warrenty is up! Then basically say screw you in so many words, Whenever I tried to speak to a manager on cust service line they kept me on hold for 30 min to an hour then came back to say they were busy & would call me back which NEVER happened or they would simply hang up in my face when they seen I wasnt going to hang up! This is the absolute worst company/cust service I have ever dealt with in my 30 yrs of exsistence, BUYER BEWARE, THESE ARE SCAM ARTISTS, YOU WILL NOT BE A VALUED CUSTOMER, I CANT SEE THEM STAYING IN BUSINESS IN THE FUTURE!!! DO NOT PURCHASE HERE UNLESS YOU ENJOY GETTING COMPLETELY RIPPED OFF!!! Please repost to avoid other consumers spending their hard earned money & getting completely ripped off I now have a $1600 sofa not even 2 years old that looks like a piece of broken up crapt!!! Im highly pissed off, this post is the only resolution I get in this situation!