Rooms to Go

5 stars
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1 stars
(122)
Category: Home & Garden

Contact Information
26660 Interstate 45, The Woodlands, Texas, United States

Phone number: (281) 298-0247

Rooms to Go Reviews

Oliver May 13, 2010
Rude employee and uknown charges
I have spent up to $10, 000 in the last 1 1/2 years. Although I have been dissatisfied with them, (movers scratched walls) I was charged $200 for starch guard protection that I did not ask for. The last straw was: I bought a $45 lamp, cash and asked I was asked for, ID. I did not think ID was necessary when using cash.I was told unless I give ID no purchase can be made. The sales person put the info into the computer, then I had to go to another part of the store to pay the Cashier, I then had to drive around to the Customer Pick-Up, met by a Security Officer also wanted to see my ID, then allowed to go into CPU again asked for ID, then told to drive to loading dock 106. I sat there 15 minutes, security said I was at the wrong dock, go to dock 109, then waited 10 minutes I returned to CPU they were rude, went back to dock 109 and again asked for ID. It took 45 min. to get a lamp. I complaine to Store manager Corine she only said sorry. I have a $1, 7000 to be picked up she said this would take 2 to 3 hours for pick-up No thanks. I cancelled my purchas0e the manager should have said "what can I do to make you a happy" but no, she did say she was off duty and had to go.
Eva A. May 11, 2010
Poor furniture quality
I have had my livingroom set now for little over a month and the cushions are already "flat". This is so unbelievable for furniture that is so expensive. I honestly wish I had kept my 7 yr. old couch I practically gave away because the cushions on it weren't nearly as worn in those 7 yrs. as these are in a month. It's just unreal! I agree to the question as to whether Cindy Crawford knows of all the complaints because I would like to get my money back and I still have to pay for this crap!!! If there is a way to blog on this will someone please start it because that may be our only way to get word to Cindy to get her name off this stuff. She's gotten her money already. I just wish I could take this junk and block their doors with it everyday when they have to go to work. Of course that would be harrassment on my part, but they can get away with collecting money for furniture my 6 and 8 yr. old grandaughters could have made. I have already made a promise to myself that I will never buy anything from Rooms to Go again and will spread word to as many people as possible to stay clear of their cheaply made furniture they don't guarantee. WHAT A RIPOFF!!!
need to make change April 26, 2010
RUDE REPS
Very Rude Representative. His name was Santos. Very unfriendly and was making faces upon asking questions. Felt like he was discriminating us.
Maison April 14, 2010
Sent out to our home 8 times broken furniture
Horrible experience from Rooms To Go in Montgomery Alabama. I purchased the top of the line leather den furniture at this store in Jan. 2010. Since the first day of delivery, I received broken end tables and a damaged recliner. RTG has been out to my home 8 times to continue to bring out more damaged furniture. Finally on the 8th time of delivery and two months later I was able to get RTG to come out and pick up their over priced and damaged goods. I would never ever step foot in another store such as this. Poor management on all levels. No customer appreciation what so ever.
theresa m March 3, 2010
rude employees
I went in last Sunday and purchased over 3000 dollars of furniture at the brookshire tx location I wasn't told by salesman the criteria of the express delivery so today when I completed my order I was told by office manager I was not going to have my furniture delivered for another week I asked they make an exception because of not being told correct information and michelle said she couldn't help me I asked for her manager and then spoke to a cliff he asked me if I wanted my refund but they couldn't change the delivery date for me ...both cliff and michelle were very rude and did not apply to their customer satisfaction policy I spend money with rooms to go often and have never had this problem I will take care of this issue with the upper management with no doubt!
LSUFan23 March 2, 2010
Poor Quality and Terrible Service
In April 2009 I purchased a kitchen set (table and 8 chairs) and a kids bedroom set. I should have known when the sales rep lied to me about some special pricing that I should shop elsewhere. But instead I bought online. When it was finally delivered, the table only had 3 legs! This was a few days before Easter and I had company from out of state coming. Even though it was their fault, it took a week to get the leg delivered. We were the LAST person on their route, totally messed up the weekend. The bedroom set had a cracked knob, which I did not discover til after all this. Then the chair to the table broke - the beam between 2 of the legs just snapped. I DID have my foot on it, but not standing on it or anything. Just resting it while I leaned down to help my daughter with her homework. I did not even realize my foot was on there - I guess it is just habit. I am sure this is fairly normal wear and tear. I can understand if there was signicant weight applied but there was not. I scheduled a repair, which 2 weeks to get a Saturday appt. On the morning of, we got a call that the repairman was sick and I needed to call back Monday to reschedule. Then it was ANOTHER 2 weeks to get a Saturday again. They sent a guy who, not to be mean, was just plain scary and dirty. BUT he did work for a long time on it. He glued the leg together and of course within a month it broke again. I tried the online support, which they just told me to call in. Then they said it was owner abuse and they would nt fix it. My OLD table and chairs, which was dirt cheap and lasted 13 years, was much better quality! Plus my kids were younger and harder on furniture then. WOW. I will NEVER purchase anything from this company again. Buyer beware!!!
Holly123 February 24, 2010
Poor Quality - No Warranty Honored
A complete waste of money to buy anything at Rooms To Go. I have had furniture less than 3 years in the dining room and less than 1 year in the living room and it is falling apart, and not from anything other than "normal wear". It is just cheap crap. The CARDBOARD is falling out of the sofa. Does that tell you anything??

Plus they will not honor the warranty because apparently this is normal. Not in my book!!
d joost February 23, 2010
sale on item during delivery
I ordered a sleeper sofa online 2/2/10 with delivery 2/20/10. Delivery came and I asked about the sale going on with $100. off. They said to call the phone number on my original order. I did. The gentleman said "No you cannot receive the coupon sale because I ordered the sofa on the 2nd. The special was over 2/21/10 ...Delivery on the 20th. I have ordered from Rooms to Go for 15 years; never received a sale. The $100 should be Customer appreciation ???
Kabille664 February 19, 2010
It is simply defective fabric
Rooms To Go at Baybrook Mall has replaced my living room set three times because of defective fabric. I explained in detail to them that because of the small size of my person, most couches are too deep and my feet do not touch the floor. When I finally found this set I was delighted with it's comfort, and it also fits well in the limited size of my room. I had shopped all stores in the Houston/Galveston area because of my requirements regarding this furniture. Rooms To Go only guarantees a refund if you request one within 48 hours. They say that I can exchange this room for another of equal value, however; they do not have one that meets my needs. The fabric begins to show "splotches" after a few weeks, not within the 48 Hour window. I have been dealing with this issue and exchange policy for over 6 months now and cannot resolve this problem even after speaking with the store representative yesterday. I do not want to keep furniture in my home that is an embarrassment to me in that the fabric looks as though there are stains on it, with new "stains" appearing every week. I paid their charges to have their faabric protection applied; however, these spots are not due to spills of any kind. It is simply defective fabric tht they should not be selling to unsuspecting consumers.
Alen February 17, 2010
Don't waste time shopping there
After waiting over 12 hours, being hung up on twice, lied to multiple times and being told I am an unreasonable customer approximately 1/2 of my furniture was delivered to my business rather than my home. Only RTG knows when or if the other 1/2 will ever arrive. I could and will never recommend this company to anybody. You get what you pay for. There's is no wonder why they can only sell on low prices. Customer service or satisfaction is of no concern to these people. Calls and or emails to their support systems go completely ignored. Don't waste time shopping there!!!

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