Saturday morning I went to Rooms to Go and I decided to buy a livingroom set with a verbal agreement to hold my check till Wednesday thats when my 401k check was going to reflect in my account the lady in the office with the name of Erika agreed and said yes we will hold your check till Wednesday but this will extend the time to when the furniture can be picked up. Obviously that was ok with me as long as they hold the check till Wednesday. As a big chain I believed that I could trust this company to honor the hold. To my surprise they deposit the check the next business day and resulted with 2 overdraft fees of $35. The overdraft fees aren't that much money I understand what upset me is that they didn't honor what we agreed on. I spoke with the manager thinking this was going to be a professional conversation and I was totally wrong this was a very unpleasant one. The manager was very rude and we asked him to refund our money and he didn't want to. He mentioned that after 48 hours he couldn't refund the money. Behind the receipt it states that you can get your 100% refund within 48 hours after that you can only get 80%. Guess what? he wouldn't refund the 80% neither. I was very upset- they don't honor what they say and they don't accept their errors. As a manager I would just apologize and refund the overdraft fees of $70 and maintain a happy customer. But they didn't want to accept their error and he was just talking of how it was against the law writing a check with no funds. Affortunately I had funds this is the reason it was paid so no I didn't break the law! But I was waiting for my 401k check to reflect in my account this is the reason I asked to hold it and they gladly accepted. My bank did pay rooms to go but when over the limit so there goes the first overdraft fee I put gas thinking I had money in my account there goes the second overdraft fee. Just because they didn't hold my check for Wednesday. As I was complaining Erika the lady that agreed to hold the check was seating behind the desk and was hearing out conversation. She never stood up to apologize and admit that she made a mistake in sending that check. The manager was the only one raising his voice saying that they don't hold and that what I'm saying is a lie! Again she never stood up to apologize she was hiding behind the desk! They don't care about customers Rooms to Go has poor Customer Service- all they care is about making money and once they make a sell they don't care about the customer. I have the right to get at least my 80% refund. As a unsatisfied customer they don't deserve to keep my money that I work very hard to obtain. My advice to others go to another furniture store that have better customer service and love keeping their customers happy.

Damage Resulting
Overdraft fees and they don't want to refund my money that legally I deserve to have. Behind the recipt it states clearly that I'm entitled to at least my 80% after the 48 hour period. RTG DON'T WANT TO REFUND ME BACK!!

I was just contacted by Rooms to Go service department and they Cancelled my appointment! I have already waited 2 weeks for a service tech to come out and look at my sofa. The sofa is LESS THAN A YEAR OLD and already it is breaking down. The corner of the cussions are collapsing and the first technician claims this problem is wear and tear. We have 2 older children who do not jump on the couches or abuse them in any way. If the couches I purchased cannot handle this kind of use, the quality and consturction is substandard. I only had the couches for 6 months when the problem appeared. I spoke with the customer service rep. and all she could do was appologize for the glitch. Well, maybe she should apologize to me and my employer for not following through on a appointment that was scheduled 2 weeks ago. Additionally, the nice lady (HA!) stated that I should schedule my appointments on days that I don't work so I can be at home without disturbing my work schedule. I don't know about you, but I have a Monday-Friday job 7-5. You would think CUSTOMER SERVICE would want to cater to the CUSTOMER! I cannot say that I will not buy from Rooms to Go again. My future relationship with this company will be determined by customer services ability to fix the couch problem.

I bought a bedroom set on Sept/09. The salesperson said that the set will be delivery on Oct 28. They delivery the set without the bed. The employee explained us that the bed will be with us by Dec 2. Today is Dec 2 and again we don't have our bed. Now, the costumer service repeat that they are sorry, but the bed will be at home on Dec 23th. They are takin g the complete money and we don't have the complete bedroom set. They are not honest and they are not accomplish a contract. Don't buy in Rooms To Go!

Since October 2008, I have replaced 3 sets of mattresses and working on replacing a 4th set.

My first purchase was a King size Sealy. This set I was able to use until around February 2009. The second set was a Simmons. I like it; however, it was also lumped and bumped on me after about a month. The next set I tried a Serta. This only lasted 3 weeks.

I asked to replace with a Simmons, becasue of all three, I liked the simmons the best, because of the individual springs. I am now (today November 27, 2009) have set up an appointmet for a tech to come out again to check the lumps and bumps. In additon, this particular set does not have a Simmons label on it. The only thing on this set that shows simmons is the plastic guards at the corners of the box springs.

I went to a Mattress store today just to look at the simmons mattresses, and the salesperson told me that simmons mattresses are all labled simmons, because simmons wants to make sure their name is noticeable. I relayed my problem to him and he said it is not a simmons even though he did not see the set.

I recently went to Rooms to Go to purchase a mattress. I was told that if I got the paperwork done by 2pm that day, I could have my mattress delivered the next day(Saturday). They were not able to give me a specific delivery time, only 8am to 10pm. I told the salesperson I would not be available to accept delivery. I told her I would be available on the following Tuesday though. She said she would have to check the delivery schedule. She returned and told me the soonest delivery date would be November 3rd (the date of this occurrence was October 23rd). I continued to look at the various mattresses, then left the store to check another place. I called Rooms to Go about an hour later to make an inquiry about picking up the mattress. I explained to the person who answered the phone that I was at their location about an hour earlier and told her the story and asked if I picked up the mattress could it be sooner than November 3rd. The girl/lady/woman said, "Sure you can pick it up (long pause)...if you feel like driving to the warehouse(another long pause)...in Arlington...chuckle." The store visited and my residence is in San Antonio. I later looked at the ad which states "Next Day Delivery...if paperwork done by 2pm." It was beyond me why the mattress could be delivered the next day, but not two days later. I wondered if I returned on Monday if it could be delivered the next day. But, with the attitude of the representative on the phone and the ridiculousness of the delivery I went with another company. I will have to wait seven days, but the representatives and shopping experience makes the wait and slightly higher price very much worth it.