i purchased furniture from rooms to go i have been slapped with a whopping 23.99% monthly finance charge
i would imagine somewhere it was inthe contract but for the life of me it must have been small
this astounds me that they get away with it

beware of that buy now interest free contract, you will be hit with this incredible finance charge and nobody to talk to

you are treated very badly and talked down to...never again

THIS STORE HAS THE WORST SALES ASSOCIATES, ASST. MANAGER, AND STORE MANAGER! NO ONE CARES ABOUT THE CUSTOMER. THEY BASICALLY WANT TO STEAL YOUR MONEY. I BOUGHT A BEDROOM SET, THEY DELIVERED THE WRONG ONE, AND THEN TRIED TO TELL ME IT WAS MY FAULT. I ARGUED WITH THE SALES ASSOCIATE FOR BEING STUPID, ARGUED WITH THE ASST. MANAGER FOR NOT CARING HOW HIS CUSTOMERS ARE TREATED. AND I WOULD HAVE ARGUED WITH THE STORE MANAGER, BUT HE DOESN'T RETURN PHONE CALLS AND IS NEVER IN THE OFFICE. I DO NOT RECCOMENT THIS STORE TO ANYONE, THEY HAVE THE WORST WORST WORST CUSTOMER ASSISTANCE. I FINALLY GOT HELP WHEN I CALLED THE CUSTOMER SERVICE 800 NUMBER...BUT EVERN WHEN I CALLED THE 800 NUMBER I HAD TO GO THROUGH THREE PEOPLE TO GET SOMEONE TO LISTEN. I HAVE SINCE FILLED A FORMAL COMPLAINT, AND I AM MAKING IT MY PRIORTY TO FIND EVERY SINGLE ONLINE CUSTOMER COMPAINT SIGHT.

LEARN FROM MY MISTAKE, DO NOT SHOP AT THIS STORE... THEY LIE, THEY DON'T CARE, THEY DON'T HELP, AND BASICALLY THEY TRY TO STEAL YOUR MONEY.

I purchased a bed and dining room set February 15, 2009. I was told that both would be delivered on February 18th. They showed up a day early to deliver the bed and dining room set. At this time I was told that they would be unable to assemble the table because it was broken. The delivery driver told me that the table would come the following day with the other 2 chairs. They should up the next day to deliver the 2 chairs, but no table. They told me someone would call me to reschedule the delivery. Two days passed and I finally called Customer Service to find out when the table would be delivered. I was told that they did not schedule anything because I did not call to request another table! They told me that the table would be delivered the following Friday (Feb 27th).

So, today is February 27th. Rooms To Go has just left my house and I still DO NOT have a table. Again, the table was broken and they were unable to assemble it. But this time, they left a piece to the table. So right now, I have 6 chairs and the base to my table sitting in the dining room!

I once again called customer service (since it is my responsiblity to request the table top). The rep told me that it would be another week before they are able to deliver the table top. I told her that I will NEVER deal with Rooms To Go again. I doubt she cared!

ROOMS TO GO DESTROYING LOCAL CONTRACTORS. They came to Houston with the direct notion to NOT PAY. Rooms To Go has destroyed several local hardworking companies; they have refused to pay for services that were rendered and have made bad on their own contract. They misrepresented themselves and have been profiting on the loss of the local construction companies. Rooms To Go is now refusing to pay for the buildiings that were built in the TX area in the amount of hundresds of thousands. Rooms To Go has been profiting greatly by the buildings that they have open for buisness. Buyer Beware; they are affecting your local community in a very bad way.

Do not shop there! They sell overpriced, low quality furniture. I bought a leather sofa and love seat from them 3 years ago. I've taken very good care of both (used the leather conditioner regularly, kept out of direct sunlight), but within a year, the leather was beginning to split and paint was peeling off! Also, the feet are made of a cheap, brittle plastic (rather than solid wood) which cracked and shattered, exposing the nails holding the feet to the bottom of the sofa. This scratched up my wood floors.

The service was equally terrible. The sales person was nice and friendly before I purchased the furniture, but rude and dismissive after. Save yourself the headache and buy better furniture somewhere else!