Purchased a Sofa -Loveseat- Chair Set from Rooms to Go delivered by the end of November 2010. Within a month the cushions were breaking down, so contacted them to review product. The frame is fine, but the substandard foam they use in their cushions causes my new sofa and loveseat to look years rather than a month old. First tech came out and verbally agreed that the cushions should not be in that condition after such a short period of time but when I checked on the status of my warranty case, tech had indicated frame was fine and nothing further should be done since it is normal wear and tear. I appealed and requested a second tech to come out, who made no promises. He also agreed with the first tech. I had to take my cushions to a real upholsterer to put in the proper density foam so that the cushions would wear better. I agree that cushions should break down a bit over time, but this was over the course of ONE month. Rooms to Go will not take back the furniture either. This is a shoddy company with shoddy business practices and I had to learn my lesson the hard financial way. It is not high end furniture anyway, so my expectations on not on par with Ethan Allen quality, but you would think the stuff would wear better, at least for a year. I will never buy furniture from them again and urge all to do the avoid them. It is landfill furniture, nothing more. Way to go, Rooms to Go. You have yet another unsatisfied customer to feather your cap. Does Cindy Crawford know she lends her name to such crappy furniture?

Order# 7824797